Reception was very friendly as well as the cleaning staff. The room was really spacious but oddly decorated: no place to put your suitcase and very little countertops. And they could maybe deep clean the room once - the floors were r e a l l y dirty. The kitchen was good but there could have been more dishes. The toilet door was broken and there could have been more countertops too. But the weird thing was that the top part of the wall next to the niece door was just a glass wall. You could hear everything. There was also lot of noises from the plaza - nothing the hotel could do unless they would install more isolating windows.

Taxi druver couldn't find hotel as it seems to be trading under the name hotel and chic. Only a small sign on window to show we were in the right place. Room was supposed to be superior but was scruffy and badly maintained. Reception is only manned between 10am and 6pm outside those hours, access is by key card. Ours didn't work. We had to call an emergency number to get an access code. On entering the hallway and switching on the light, we found insects scurrying across the floor. At 11.30pm they were unable to offer alternative accomodation. We closed the hall door and left the light on. We slept in our clothes. When we left in the morning, the reception staff were disinterested. Even when I asked for the complai nts book, they didn't seem to care. We had booked for a second night but couln't wait leave even though we lost the cost of the room. It was the hotel from Hell!

Kamer is best groot, ben goed. Oogt wat qntiek allemaal niet echt geschikt om te werken. Locatie is op zich prima maar.met twee gezichten. Ligt pal aan st catalina plein. Dus best mooi plein met 2e centrale busstation van las palmas Maar ookhet uitgaanscentrum van las palmas. Slapen is op donderdag en vrijdaginmogelijk. Na het stappen gaat de schoonmaak direct aan de slag.. het digitale inchecken is één groot drama. App downloaden beveiliging code die niet kwam. Gedoe.

Descuido total de limpieza

L'entretien et le confort général de la chambre laissent à désirer. Les distributeurs à savon et shampoing et le miroir sont installés croches, les rideaux sont mal accrochés, certaines lampes ne fonctionnent pas, l'aspect général et la propreté sont sous les attentes. La réception de l'hôtel n'est ouverte que de 10h à 18h. Arrivée difficile en dehors de ces heures.

Riesiges Zimmer sehr gut ausgestattet. Beste Lage mitten im Leben

Great space/nice bathroom. Way too noisy with restaurants and bars just below and windows that don’t stop the noise. Music and loud crowd until 3 am and chatters until 5 am. If you are looking for a place to crash after partying great spot , but if you wouldn’t mind sleeping a bit I wouldn’t recommend it.

Sucio, con manchas grandes en las sábanas en una cama ‘hecha’, goteras y herrumbre en el baño, con cableado eléctrico que no te permite apagar la luz en el cuarto a menos que quites toda la electricidad, con alta probabilidad de cortocircuito. Cucarachas en la habitación, no te cambian de cuarto cuando en plena noche se lo suplicas alegando que les tienes pánico, ya que solo atienden urgencias. Obviamente el bienestar físico y emocional del huésped, no lo es. Pero lo más sucio de todo es la actitud, la manipulación y el mal hacer de su personal. Todo lo dicho está documentado, con fotos y capturas, en las instituciones pertinentes. A menos que quieras pasar una noche de terror, no lo recomiendo. La peor experiencia vivida en un hotel hasta la fecha.

La propiedad esta muy bien localizada

Desde la llegada nos sentimos a gusto, la amabilidad del personal de recepcion excelente, habitacion amplia y comoda y limpia! Todo bien Regresaremos

Room 102 had a sliding bathroom door which was very difficult to move. The door was dropping off its support and when reported to reception the "fix" made it worse. The air con only worked occasionally. Facilities were very basic. The hotel bar was shut most of the week which may have been a blessing because it opened at the weekend and was then very noisy most of the night.

Location wise, no better than central location close to everything. Very polite and accommodating reception staff.

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Very nice location and friendly desk attendants. Restaurants, shops, Santa Catalina bus station, parks..all within close walking distance .

Great location, great value, really helpful and friendly reception staff. Would stay again and definitely recoemmend.

Hotel in lebhafter Umgebung und für kurze Wege zum Strand, zum Hafen mit Anbindung an viele Geschäfte und Lokalitäten. Wen die lebhafte Umgebung mit nächtlichen Aktivitäten nicht stört ist hier sehr gut aufgehoben.

Veldig bra beliggenhet, gode senger, rent, hyggelig og hjelpsomt personale. Hyggelig takterasse, litt slitne møbler der, men fantastisk utsikt.

they had a carnaval and it very low at night time. nice location but it was dirty all aroundf and the cnter

Nice place

Huone hieno. Korkea huonekorkeus. Kivat näkymät puistoon. Valitettavasti alapuolella sijaitsi Disco. Ääni kantautui huoneeseen aamu kahteen saakka. Etenkin vessa todella likainen ja huonokuntoinen. Haju oli jopa espanjalaisittain erittäin viemärinen