Very bad customer service , the AC of the room was leaking and water was on the floor and un safe , the window of the room was open permanently due to a broken handle , the lighting was defaulted to a super bright mode ..we addressed all issues to the manager on duty and requested another room but they denied that , we couldn't sleep all night , next morning we asked for refund or credit but they denied that too ... Overl all the worst hotel in Tijuana , no one speaks English here that's why they are taking advantage of customers... This hotel should be closed due to its unlowful violation... DON'T STAY HERE PLEASE!!!