Hersey mükemmeldi

Even though there were many frustrating issues during the stay, like the elevator being out of service for an entire week without being fixed, and the ice machine reportedly being broken for more than a month, one staff member (The young man Yusuf) truly made everything easier with his smiling face and very helpful attitude. A huge compliment and sincere thanks to Yusuf for his professionalism, kindness, and positive energy. He was the bright spot of the experience and deserves great recognition.

This time, the staff performance was very disappointing. They seemed reluctant to assist, and even a simple request for ice cubes turned into an unnecessary hassle. I had to insist multiple times just to receive a small amount, which is not acceptable for a hotel of this standard.

I recently stayed at this hotel, and unfortunately, the experience did not meet expectations. The hotel was fully booked, which is understandable, but the facilities were clearly not sufficient to handle the number of guests. There are only two elevators, and during my stay, one of them was out of service—and remained so for several days. This caused long waiting times and frustration. In addition, the ice machine was not working. I observed a staff member going to the basement to fetch ice manually, which seemed unorganized. When I later asked other staff members, they insisted the machine was still out of order without offering any alternative solution. Overall, the staff appeared overwhelmed and demotivated, which negatively impacted the level of service. In conclusion, the experience was below standard, and I expected better from a hotel of this level.

Excellent service Excellent breakfast

Het ontbijt was uitstekend

Excellent variety for the breakfast

Very nice hotel

Oda temizdi. Personel çok iyiydi

Oda temiz Yusuf ve töre bey çok yardımcı teşekkür ederim

Evet son derece iyiydi.

Rent værelser

Hotel was dirty/ Lobby sinked like cat piss as there was a cat living in there not nice at all Wouldn’t trust the restaurant either

Meget skuffende

Super

Oda servisinin olmadığı bir konsept. Akşam yemeği için dışarıya çıkıp yemek alıp geldim. Odaya yemek servisi yok. Hilton ismine yakışmayan bir konsept.

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Kahvaltı guzel. Odalar temiz, genis.

The hotel is located outside the typical tourist areas, less convenient for sightseeing. The lobby and restaurant are pleasant, and the breakfast was quite good. However, the room itself had several issues: the bathroom showed signs of black mold, the water pressure in the bidet was weak, and the carpet clearly needed a deep cleaning. The room size was also small. Unfortunately, the room didn’t live up to expectations for the price I paid $172.

This hotel is the best one in Istanbul, everything is so close and easily accessible plus the staff are super friendly and always welcome along with greet every single guest