The pool was ok (not great, nothing special). The room was ok (not great, nothing special). The room we got was directly on the road, which is across the street from the beach, so it was pretty close. But the way they greeted us and the lack of kindness or flexibility was disappointing. We found just about every single person we met in Belize to be lovely, friendly and genuine. But the people who worked at the hotel seemed unhappy and annoyed. We arrived 22 minutes before the official check in time of 2pm. They said our room was not ready, fair enough (though I heavily suspect that it was and saw no one go in or out of our room while we waited). But when I asked if we could sit by the pool while we waited, she said no. There was literally one couple sitting by the otherwise empty pool, we’d clearly be bothering no one. Her reply was “the amenities are not available until 2.” There was no reason for this, it was dumb and a crappy way to welcome someone. No one smiled, they didn’t even say hello when we walked in, just looked at us. I had to initiate the interaction, not the end of the world, just not what you expect in Belize, or in customer service in general. She seemed annoyed by our presence in fact. Also, don’t be fooled by the “rooftop” there is no furniture, tons of bird poop. Good for a quick photo but not by any means a place to hang. The experience was sufficient, but not great. There are many many places to stay here, choose one that actually wants you there.
