Polite helpful staff, clean room , car park was very tight on exiting to many suvs .

Staff and room were great

Lovely staff nice and warm great breakfast and nice spa

Friendly welcome, lovely hotel.

Beautiful room with fabulous view. The staff were very helpful. I had not been told the restaurant was closed and the receptionist couldn’t have done more to organise a takeaway for me. I was very disappointed as had read there was an award winning restaurant and that was part of the reason I booked as I did not want to go out in the evening. I was told that Expedia should have informed me.

The room was dated with mould on the windows, the heating was banging so loud we had to turn it off and freeze, the restaurant was shut and we weren’t given advance notice before our stay. We have complained to the hotel twice but they clearly don’t wish to respond

Was disappointed with 2 aspects of our stay. The Bar. Even though it was advertised and on the card handed to us on arrival the bar opening times were 12pm-11pm. The bar did not open until 5pm. We arrived back at the hotel, after a lovely day exploring Cornwall, at 4.15pm and enquired about the bar and was told it wasn't open until 5pm. The mem ber didnt offer to open the bar and as the resturant was closed we had to go out for refreshments in Newquay. The resturant in the evenings was also closed which again we were not informed until our arrival which meant we had to go and find a suitable resturant in Newquay. We were looking forward to a lovely meal in the hotel but was very disappointed having to go out in the cold. The hotel was very nice and comfortable but couldn't appreciate it fully as for the reasons above. Staff very pleasant and welcoming.

Large, warm room. Staff very helpful. Breakfast good and hot, but limited choice.

Dining room closed. Lift out of order at multiple points. Inadequate parking space.

All round excellent

Great staff - amazing views (R301) - wonderful breakfast. The outside of hotel is a bit tired looking but undergoing cleaning/refresh.

Had lovely night here. Nice sea view. Staff very helpful. Nice touch was book car for 2 nights so you could leave car in their car park so you could walk into town.

Just stayed for one night. The hotel certainly has the wow factor and such a fabulous ballroom where the function I attended was held. My room was clean and the view of the sea from the window was awesome. Dinner and breakfast was lovely. Sometimes the lift wasn’t working but that seemed to be resolved fairly quickly. All in all a lovely stay.

It was very very good and the staff were brilliant

Discreta

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I was promised balcony this did not happen also booked for food only to find out the night before that this was not available the night before

At first glance the hotel looks quiet impressive however shortly upon arrival discovered we had no wi-fi in our room, reported it to reception, and when we checked out 3 days later we still didn't have any. The restaurant has a limited selection of generic food with nothing particularly special, and be wary of the breakfast scam - we booked breakfast as part of the stay yet were informed we had to pay for it ontop of already paying more as part of out booking. The only saving grace for the property is the walkability/proximity to the city centre and the indoor and outdoor pool area, sauna and hot tub, which although they did cost, was well worth it. Overall a decent-ish hotel that could be improved by better service/communication, though certainly not worth the price charged.

The hotel may well have been 5* when the Titanic set sail and im sure some of the images were taken shortly after. There was a lovely chap working there who helped us no end and was incredibly plesent to deal with. Rest of the staff were OK. We had a room by the outdoor pool, it looks nothing like the pictures what so ever and the weather wasnt great so we didnt use it to be fair. We never ate their so cant comment on the food. The Spa, is average. Jacuzzi, Steam and Sauna only fit two people and the pool is quiet shallow and small but it did us for an hour while it was raining. Free parking and location were the best things about our stay. The Tapas at the bottom of the road and handful of indie cafes were amazing as was the fish restaurant on the beach (not Rick Stein)

It was a long weekend - stayed in the poolside apartments which had no aircon / and were extremely hot - the staff did give us a fan when we asked and then changed the fridge that didnt work to a new one which did work. Would recommend staying in main hotel.