First, the staff were very nice. That's why you got 1 star.
The room was not good at all. One bedroom had no working light. There were no bath towels for the bedroom. The cord to operate the blind in BR#2 was broken so the blind wouldn't open. There were no filters for the coffee maker nor were there any paper towels even for the kitchen. The pool was filthy. Instead of providing us a room, we were told we could get a better room if we paid for an upgrade. I didn't want an "upgrade" I only wanted a room that was in good working order. I would never stay here again, nor would I give it a recommendation. For the price, it should have been much better. Shame on them.