This was my first time to Italy, and my wife and I were very surprised to learn that the AC had been turned off for the season. In mid-october the temps were still high enough to need AC to keep the room comfortable. I feel as though this was no clearly communicated to us by either hotels.com or the hotel itself. Maybe I missed it, but I didn’t know. Hotels.com was helpful in addressing our concerns. The hotel itself was in a good location with plenty of good restaurants around. I’m sure we would’ve enjoyed our stay if we could’ve been a little more comfortable in our room.