After a medical emergency, my family called from the hospital about our and front desk wouldn't even speak to us, HE said to call the 3rd party in which you made the reservation. When we contacted Hotels.com through the app, we were told to contact the hotel directly?? 2 rooms, 2 nights. NEVER AGAIN WILL WE USE HOTELS.COM. I would like to know if you would make this right by us.

Hadde en 3 stjernes standard

The room was fine, the location was quite loud but a good location. They were completely under staffed. We were in a secondary building with no front desk. There was absolutely no WiFi in our building.

Utsikten vid restaurangen var magisk

poor room equipment. room was in different building than main hotel

Great views excellent staff , good restaraunt

Great location, friendly staff

Room smelled musty and beds were incredibly uncomfortable

古いけれども絶景が楽しめるホテルです。空調もしっかりしていて、ぐっすり眠ることができました。シャワーも十分な水圧があり、施設も新しかったです。

Great Location. Smelly Rooms. Terrible Service. The only plus I found to this property is that it is in a great location and very convenient to the bridge and bullring. The bathroom in our room smelled like sewage for the duration of our stay. During our first day I spoke to the front desk staff and let him know we would be leaving on the very early train and asked how we go about getting a taxi that early and he said there would be someone at the desk at that time who would call for us. The person at the desk when we left was rude, unhelpful, and just kept shrugging his shoulders at us when we asked, said he didn’t know the number. We ended up walking to the train station with our luggage.

El hotel para nada es de 4 estrellas, está muy bien ubicado pero los cuartos muy eescuidados, el baño olía muy mal a drenaje y entraba hasta la habitación, las amenidades del baño eran una burla, un “jabón” de baño que parecía una goma de mascar de lo pequeño y delgado que estaba, lo peor fueron las camas, los colchones que casi se le salían los resortes, cuando uno anda de vacaciones lo que quiere es llegar y descansar en un buen colchón, la ropa de cama estaba tan delgada que se veía hacia el otro lado. Elegí una habitación con “balcón” precisamente por la buena ubicación, pero es una burla porque no se podían abrir las ventanas ya que pegaban con el cortonero, aunado a ello que no era puerta, si no ventana, la vdd fatal

Staff was great and friendly. Phenomenal views from the 2 rooms we stayed in. We had dinner at the restaurant twice and both times food was magnificent.

Great location on the ocean. several dinning option and nice pool.

Perfect

Breakfast items were limited and presentation was poor. Slow coffee service.

This was the highlight of my trip. Everything was excellent. The accommodating staff, assisting in changes, the location of the Hotel and the wonderful view of El Tajo from the room terrace.

the elevator was not working for 2 days, there were no towels in the room, and the restaurant service was terrible. The good thing that the hotel has is an amazing view of the bridge

We stayed twi

The staff was terrible - rude, not accommodating or helpful! The area is nice. The hotel room ok. We paid extra for the balcony and view - not worth it!

Lindo lugar