Spotless. Staff extra attentive and polite. They all surpassed our expectations. Ideal downtown location. We'll be glad to return!

Servicio excelente, habitación súper!

Our stay at Mansión Mérida was exceptional. The hospitality was warm and personal, and the owner’s presence made us feel truly welcomed. We were upgraded to the Master Suite, which was absolutely heavenly—elegant, spacious, and full of historic charm. The hotel feels like staying in a beautifully preserved mansion, with thoughtful touches throughout (we even loved the swag bag!). Located right in the heart of town, it’s perfectly situated for exploring Mérida while offering a refined, tranquil retreat. Every detail was carefully considered—an unforgettable experience

This is a very nice property well located a block from the main plaza with plenty of good restaurants (fine dining to hole-in-the-wall) as well as shopping nearby. The property is stunning--an old mansion. The courtyard where breakfast is served is beautifully landscaped. Everything is well decorated and well kept. Our suite was very spacious. Lots of the extras you often get at a boutique hotel like this. The staff went out of their way to ensure we enjoyed our stay. On days we had to leave before breakfast they had coffee, juice and a box lunch for us to take. We also had towels, caps, and bug spray to take on our tours. We booked our own tours, but they can do that too. The restaurant and bar look very nice and the outside space was very busy every day. Lovely place. If we return to Merida, we would definitely stay here again and recommend it to others.

Everything fabulous! I never give reviews but chose to on this one because we were so impressed!

Une parenthèse hors du temps ! Hotel très agréable, en plein centre et avec un personnel très attentionné.

Mansion Merida is a real gem. The converted mansion is so lovely, they serve a great breakfast in the central courtyard and our room was very comfortable. The staff is the perfect mix of professional, attentive and friendly - they scheduled tours and made us feel right at home. The owner, Raul, is very hands on and greeted guests every day. The location on a cute square just a block from the cathedral square and two from the Park Santa Lucia is central to the city sites. We lived Mansion Merida and hope to visit again.

Excelente service

One of the best hotels ANYWHERE. The owner strives for perfection and achieves it. Gorgeous property. Perfect location. The staff is always there to help. Wonderful breakfast.

Hotel is charming and lovely. The staff, including the owner, could not have been any more helpful or considerate. A real pleasure. The only caveat is some noise at night in the front of the hotel that could be disturbing if you're a light sleeper. Despite that, the hotel is great in every respect.

The hotel, staff and location was awesome. Service was excellent and would highly recommend.

Nice

Staying at the Mansion Merida was wonderful in all respects. It was like staying in a warm cocoon in Merida. The staff were friendly, helpful and attentive. Everyone knew our name on day one and treated us like family, not merely guests. Our room was also very lovely.

Todo es un hotel increíblemente bonito, todo el personal y el dueño del lugar súper amables, nos sentimos muy consentidos

Mansion Mérida was nothing short of exceptional. Excellent staff and amenities in a beautiful and unique setting. The attention of staff and even the owner was incredible. The breakfast (included) was delicious. Highly recommend!

Es un lugar increíble !!! Buenas instalaciones, todo muy limpio, el cuarto impecable y el personal siempre preocupándose por tenerlo limpio y ordenado

This was a great experience where I could enjoy the authentic Yucatán food and people. Enrique was an amazing host. I will plan to go againg. Thanks

As my former profession in the hospitality industry I am mindful of the challenges in providing a service that exceeds customer expectations. In our 4 day stay at the property the staff went above and beyond to ensure our stay was memorable. From the greeting received on arrival by “Hector” to the fabulous services provided by Alberto, Juan, Cindy (food and beverage) & all other staff interactions with Ivan , Enrique and many more the professionalism and attention to detail was very much appreciated. The food and beverages were first class and kudos to the chef & kitchen staff 👏. Your food preparation and presentation were excellent. It was a pleasure to meet the boutique hotel owner Raul Caseras who checked with us daily to ensure our stay was of an excellent standard. After having travelled extensively in North America and Europe it was a true pleasure to experience the 1st class service that we received. I would not hesitate to recommend this property and encourage visitors to truly enjoy a 1st class property with 1st class service.

A/C didn't work one night but overall was a great experience. We will be back

Beautiful property, excellent service, amazing breakfast, superb location. We will be back.