The staff was great.

Our favorite hotel in Mexico City, by far! The location can’t be beat, included breakfast was amazing, and the cafe with complimentary sandwiches, beer, coffee, etc. is an incredible benefit! Can’t wait to go back!

Me he hospedado aquí en varias ocasiones y, una vez más, la experiencia fue excelente. Fernanda y Josué, en recepción, siempre brindan una atención amable y hacen un gran trabajo. Eva mantiene las habitaciones impecables, y Roberto hizo nuestra estancia aún más especial al invitarnos a probar los deliciosos chocolates que preparan aquí. ¡Muchas gracias a todo el equipo por su dedicación y excelente servicio! Sin duda, seguiré regresando.

Best spot in town. The service was great and the three places to get breakfast, dinner, and snacks was great as well.

I loved how very attentive they were, I love how clean the place was, everyone was super helpful and friendly, and they speak English and Spanish. The food was very good as well! I would definitely recommend this place to friends and family

It was my first time in Mexico City and I couldn’t have had a better hotel experience. The service was amazing, we felt extremely safe, the location was very central and the breakfast was delicious. Will be back!

Excellent service and comfortable room. The cherry on the cake was the free 24hr snacks and beer at Cafe Central. Definitely retuning in a couple of weeks.

Highly recommend Zocalo Central. It’s very convenient and close to the historical highlights. But then the staff makes it even more better . All the way from concierge, reception, bell hop, coffee shop, Balcon Zocalo staff, cleaning crew, etc. We’re just blown away… Will definitely come back.

Excelente ubicación. La atención del personal de recepción fue extraordinario en especial Mariel y Fer. Hotel muy limpio y muy buena decoración.

We had a great experience at Zocalo Central Hotel. Beautiful hotel, nice bedding and super comfortable mattress. Balcony del Zocalo was the best restaurant in the town and sandwiches available 24/7 for free. Can’t say enough good words about this hotel.

Es muy agradable, el personal muy atento y el hotel cómodo, cálido y limpio

Service was amazing! The staff was so nice from the moment you arrive until the day of departure. The cafe was a unexpected plus! We knew we had coffee and some soft drinks included, but didn’t expect the cafeteria food and some alcoholic beverages were included in that too. That was amazing! Totally recommend!

With only a few properties on the Zôcalo, Hotel Zócalo Central has the perfect location to access everything you want in central CDMX. The staff is 100% amazing. It would be an injustice to single out any one person because each of them was special. Our house keeping made us feel like this was our home; the front desk helped with any trivial detail without feeling like an inconvenience; the Central Cafe (open 24 hr/day) were fantastic for speed and charm. 2 notes about the restaurants: INCREDIBLE food, but Balcón de Zólcalo is not part of the hotel, so you can’t charge food to the room. The breakfast buffet was not worth the price, but has charming views.

Our stay at Balcón del Zócalo exceeded every expectation. The hotel’s location is absolutely perfect, right in the heart of Mexico City’s Historic Center, with breathtaking views of the Zócalo and the Metropolitan Cathedral. The rooms were beautiful, spotless, comfortable, and thoughtfully designed. Every detail reflected the hotel’s commitment to quality and guest comfort. The restaurant was outstanding. The food was creative, delicious, and beautifully presented. Dining on the rooftop terrace while overlooking the Zócalo was truly one of the highlights of our trip. Every meal was an unforgettable experience. What truly made our stay special, however, was the exceptional hospitality. Every member of the staff was warm, professional, and genuinely dedicated to making our visit memorable. A very special thank you goes to Eduardo, the hotel manager, whose outstanding leadership and genuine kindness made a lasting impression on us. He went above and beyond to ensure that every aspect of our stay was perfect. His attention to detail, professionalism, and sincere care for his guests are a true reflection of the hotel’s excellence. Eduardo is a tremendous asset to Balcón del Zócalo, and we are deeply grateful for everything he did to make our visit so enjoyable. We highly recommend Balcón del Zócalo to anyone visiting Mexico City. It offers the perfect combination of luxury, comfort, exceptional dining, and world-class service. We can’t wait to return!

Staff

Yes! Very good service!

Excellent hotel, we chose a small room, but size didn’t matter. Room has high height and windows. The terrace with breakfast was wonderful. Service was impeccable. The tidbits at the bar downstairs, free and 24 hours, was a terrific service. No doubt in Centro this is the best hotel and location is spectacular, close to everything.

Location is prime staff members very nice and helpful

The overall services were excellent. I do highly recommend it. The clean room and the staff were outstanding. Your breakfast buffet and your snack bar provide excellent service and great tasting food. I do plan to return. Thank you!!!!

Location service food everything was great❤️