The rooms were fine, but it’s more a bar and nightclub than a boutique hotel. After making the booking they sent a message informing us about the late night music which was not advertised in the description. I asked to cancel but they refused, and said they would allocate a quiet room instead. When we arrived they had downgraded the room type (no bath included as promised) and did not offer to alter the price.

Bar staff were super friendly

We had a lovely stay at 131. The room was fantastic, the bed comfortable, the location perfect and the staff were very helpful. Highly recommended!

Absolutely stunning hotel, superb facilities and staff service, only place I’ll be staying in Cheltenham in future

131 The Promenade is in an ideal location to explore Cheltenham and the surrounding areas. Easy to get to and set on a lovely wide avenue. The Terrace restaurant has a good choice of meals, suiting everyones taste. Thre is also the splendid Kojo's restaurant which has an atmosphere reminiscent of the orient. The Gin&Juice bar is exactly that. Lively atmoshere and and endless variety of gins and cocktails

Loved this boutique hotel and the restaurant The Terrasse. Beautiful building and decor. Very well located in an elegant and convenient neighborhood.

Top as always

Top as always

Sehr schönes Zimmer, Frühstück nicht inbegriffen und etwas teuer. Das Restaurant ist in einem Zelt vor dem Hotel. Daher war es etwas kühl und nicht sehr gemütlich. Aber das Essen war super.

Beautiful rooms and restoration, we had an amazing Sashimi dinner and explored the property and the town from a beautiful vantage point

There is a bar at the hotel that blasts music till really late at night. If u r looking for a quiet rest this is not the hotel for you.

Fantastic hotel, but you have to be prepared to meander through an assortment of corridors and flights of stairs to get to your room sometimes... Not always easy with no lifts available and when carrying lots of luggage. Rather than a business stay, might be better for a romantic night away. Both restaurants are exceptional.

Good location.

Not sure where to start, I know 131s well as go there a lot with friends. Took my wife to Cheltenham to meet some friends and thought we'd book a plush room and treat her. Bathroom was lovely with a double shower, room didn't feel like the superior room at all, not much room there. I wondered why the ear plugs were by the side of the bed, I thought it was for consideration.... My wife went to the bathroom and couldn't get out without me pushing the door (room 26). There were stains on the sheets. We got back in at about 2am and tried to sleep, I couldn't work out which of the 4 air conditioning units could turn the room down from 25 degrees. Eventually I turned them off and opened the windows, we were woken up every 15 minutes by a noise that sounded like a coffee machine (that didn't work, other than a dribble btw). The noise was the wine fridge which had been left open (not by us!). When we closed it, after waking up about 5 times, we were still woken up by it recalibrating, eventually I turned it off at the plug. When we finally got to sleep the seagulls woke us up through the open window (see a/c comment), and then the recycling of loads of glasses woke us up again. When I complained, I was not offered an apology or any sort of compensation, just a "thanks for the feedback that helps us", yes, however, it didn't help me. What a frustrating experience in what was a well marketed and highly reviewed hotel.

Love the bed and the bathrooms. Breakfast was unfortunately not included so didn’t have a chance to try it. Cheltenham was great - unfortunately the hotel is a nightclub at night and the noise was incredibly loud. I wish the check in staff had advised of the loudness and offered to move us. We were given the “Expedia room only” so I imagine it was louder and smaller than the pictures online because we didn’t book direct, which is unfortunate. I feel hotels shouldn’t discriminate when being booked using a third party site, especially at the price point of this hotel regardless of booking direct or third party.

Lovely hotel, pleasant staff. Good bar downstairs & lively gin & juice

All amazing weekend

Lovely hotel close to the best of Cheltenham. Our only regret was that we got to stay for one night and the residents bar closed quite early. The basement bar was open late but open to nonresidents, so was very busy on a Saturday night!

Love this hopte. Great location and beautiful property with abundant food and social spots on site.

El cuarto y el baño me encantaron. Tiene una cocina pequeña, una salita, balcón; es muy agradable, moderno y cómodo. La razón por la cual no pongo cinco estrellas es porque el staff no me pareció amable. No están entrenados para hotelería. No saludan, no ayudan, no son hospitalarios como caracteriza a los mexicanos. Y aunque el desayuno está incluido y se sirve en el rooftop, que es muy agradable, las señoritas que atienden no son amables ni comunicativas, y tampoco están entrenadas. Una de ellas estaba comiendo y cocinando al mismo tiempo. La única persona amable y risueña fue Adel. Por lo demás, me gustó el hotel. Tomar en cuenta que hacen limpieza cada 7 días, y si quieres que limpien diariamente, es un servicio pagado