I like the location and the view from my room. The hotel was clean and well maintained.

The property is what it is for what it is and at the rates for the urgency I needed. But having my demographic information read OUTLOUD as I am being processed-was a violation of my privacy, security, and frankly disrespectful. Furthermore, to add insult to injury. They gave me a room key that was wrong. When I came back to the lobby to explain that. It was as if I lied. Only for them to go check themselves that I was NOT lying. And issued the correct room key. Not only was I uncomfortable with what happened. I ended up leaving and sleeping else where after i already paid to stay. I left 4 hours into my stay! Highly alarming experience for others in the lobby to be dictated my credit card info my address and that I didn't live in town etc. Enough said.

Shabby but clean and in a great location. One of the desk staff was lax about keeping his mask on, and another gave me more attention than I was comfortable with, but the overall experience was good for the price.

The air conditioning was lousy in our room

The room(s) was very small and chopped up. Very musty smelling. Bathroom drain did not work. TV did not work. Had to change room 6 times the first night. Again the next day.

Great Location and Great Staff

The property desperately needs to be remodeled, didn’t even stay there after seeing the room and didn’t get my money back Wouldn’t recommend to anyone

Great location, but the listing on Hotels.com is not accurate. The listing states that there is an in-room safe and that there is in-room climate control (air-conditioning), neither of which are accurate. I also scalded my hip when I got out of the shower because the hot water pipe that runs from the ground floor all the way up to I presume the top floor, is right beside the shower as you get out and it's a narrow bathroom. It is in a great neighborhood and well priced for NY, but I was disappointed that I had to be sure to carry my iPad and valuables with me instead of being able to lock them in a room safe.

部屋はあまり良くありませんでしたが、スタッフのサービスは良かったです。

Good service. Clean and quiet, the door guys were gently and available. Patient and kind in my late check in

Not so good. Too small rooms, no coffee

The hotel is in a nice neighborhood, and I picked it for its proximity to where I was going and it’s very reasonable price. But it was run down inside. Still, it was clean. The guys at the desk were just as nice as they could be.

This hotel is an excellent value. The staff is great. We left behind a pair of glasses. They found them and quickly shipped them to us. The location is great. We stayed here for a Beacon Theater show, and many restaurants and bars are within a short walk. Subway station is close by for the 1 train that connects to Penn Station. The small rooms are crammed with furniture, but the space works just fine.

It is conveniently located near subway station, Central Park and the Museum of Natural History.

The Property itself is extremely old and in desperate need of a renovation. The carpeting in the room is extremely worn, and there was also a lot of dust in the corners where you could tell the the floors weren’t being cleaned properly. The table in the room wasn’t clean and the chairs were very worn. For the price we paid we didn’t expect anything too extravagant, but this room was extremely underwhelming and disappointing. There was no ventilation in the small cramped bathroom, and it didn’t even have a tub. The only way to bathe was to use a prison like stand up shower. The linen on the beds had burn marks from cigarettes when it was a non smoking room. The sheets looked dirty and soiled, and we found hair the moment we pulled them back. There was hair on the towels which didn’t look very clean. While the staff was very friendly at check in and check out, the hotel, amenities and overall stay was a disappointment.

Small but clean room with comfortable twin bed. Basically just a place to sleep, but quiet location and perfectly fine for the price.

Room clean and basic amenities available. Very good location. If you have an active day in the city it’s a good value. I’ll book again.

The room is incredible tiny with no sound proof. you can hear every thing that is being said in the halls as though you're right next to them. The shower pressure is good but the water temp isn't consistent. Good location, would only recommend if you can not find anything else.Photos online are deceiving of what the place is really like.

This property is in terrible need of a facelift! The location is very nice though.

Small rooms, old property, but clean with friendly, helpful staff. If you're looking for something fancy, this is not the place. If you're just looking for a place to stay in a decent neighborhood, relatively close to the subway and restaurants, Riverside Tower Hotel will meet your needs.