Ça a été compliqué d avoir l hotel choisi car nous avions choisi l hôtel roulette

Allocated a room in Iguana block - very strong smell of cannabis. Not great first impressions or aroma for a family hotel. Room was clean on arrival, but looked tired and dated. Very thin walls and poor window insulation, we could hear the person next door snoring and sound of the train announcements from the station. Also very cramped for a family of 4, two double beds pushed together - very cosy!! There was a big clump of black hair that sat outside our room for the duration of our stay (3 nights) - the corridors needed a good vacuum. The lift was broken upon arrival and still not fixed when we left. Breakfast was busy, but had good variety and was well stocked. We used the luggage storage facility on departure costing 6euros. The machine glitched meaning our luggage was stuck as the door would not open!! Fortunately the concierge on duty was very helpful and was able to reboot the system and release the door. Not sure it’s 4*.

Dîner et petit déjeuner horrible un monde fou qui ne resepecte pas les horaires . Pas de fromages au dîner ni de la viande .

Je n ai pas apprécié de ne pas recevoir de mail de hotel.com pour nous indiquer ou etait notre hotel roulette. Personne n a repondu à nos différents mails. Nous avons donc dû nous débrouiller par nous mêmes et sommes allés à l hotel el paso. Heureusement c etait celui-là. L hotel etait tres bien pour le parc. Un peu bruillant le restaurant et le soir dans les chambres.

Très beau décor. Repas tres bons ! Chambres très mal insonorisées. Beaucoup de bruit. Beaucoup d'attente pour enregistrements ou simple demande de renseignements a l'accueil en soirée. Idem fille d'attente resto a partir de 20h, et le matin a partir de 9h !!

Todo correcto

Tout niquel

Pas de piscine trop froid.. Petit déjeuner baisser en gamme depuis le temps que je viens

Terrible. Booked a room with 4 beds to be given acroom with two tiny doubles pudhed together. Staff told me thats all they had tough.

Never sent which hotel to go to. Very panicky on day. The rooms were lovely but staff could be friendlier. On the Saturday morning the pool and breakfast bar were closed. No one bothered to inform the guest. Then at 10.45am when we were collecting our belongings from the room the cleaner decided to tell us to leave and unlocked my childrens riom with her master keycard. She had no right to enter univited. I told her we had until 11am and she agreed so why enter peoples rooms. Very unprovessional.

Hôtel très bien placé et avec des prestations excellentes, prendre en pention complète pour éviter toute frustration. Seul point négatif, le personnel n'est pas assez ferme avec les clients qui font preuve d'incivilités comme par exemple du gaspillage de nourriture ou bien des mégots dans le sable autour de la piscine... C'est dommage...

Pensión completa pero para comer debes pagar a parte !! y las bebidas a parte también. Una cosa increíble. No te llevan la maleta hasta la habitación. Los colchones bastante bien. La piscina estupenda. El servicio bien pero incompleto. Falta información.

Not 4 star but could not argue with the value for money.

Wir bekamen beim Roulette das El Paso. Schönes Familienhotel, sehr sauber, das Frühstücksbuffet war ok, wie man es in einem Freizeitpark eben erwartet. Der Pool war riesig und man gelangt in ca 5-8 Minuten mit Kindern zu Fuß in den Park. Wir waren sehr zufrieden und kommen sicher wieder.

Bien pour la literie mais salle de bain à revoir fuite et joint pas propre

L’air conditionné fonctionnait à peine. Nous avons donc eu très chaud et difficile de dormir. Pas de machine à glace ni de mini frigo. Hôtel Bien situé et très propre. Très longue attente à la réception pour le Check in. La piscine est vraiment très bien. En général très bien

Niños corriendo en el pasillo de arriba empujando sillas hasta las 3 de man̈ana

La habitación estaba limpia y en buen estado. Las instalaciones no se ven nuevas pero están bien cuidadas. Sin embargo, la insonorización de las habitaciones es horrible. Además, la gestión del hotel no tiene ningún problema en asignar habitaciones a familias con niños pequeños junto con grandes grupos de adolescentes que vienen continuamente en excursiones de institutos, clubes, etc. con lo que es totalmente imposible descansar prácticamente en toda la noche. A las quejas contestan con amabilidad pero el resultado es el mismo: estancia horrible por no tener la menor intención de asignar de forma adecuada a los huéspedes en sus instalaciones. Se prioriza el beneficio al bienestar de los huéspedes. Obviamente no volveremos y recomendaré lo mismo a cualquiera que me consulte.

O hotel é extremamente confortável, espaçoso e muito próximo ao Parque da Ferrari e o PortAventura. Eu estive hospedado na semana da Semana Santa em 2025 e era período de férias na Europa, logo, o hotel estava lotado de crianças e excursões. Eles corriam por todo lado, uma gritaria, uma bagunça, uma falta de educação. Chamei atenção várias vezes e notifiquei à recepção mas nada fizeram. Sabemos que são crianças, que estavam de férias se divertindo, mas a situação estava muito fora do normal, nem aqui no Brasil acontece isso, inclusive as gritarias e barulho foram até quase meia-noite. Por fim, conseguimos dormir. Quando foi 07h40 da manhã, um barulho de marreta batendo na nossa parede. Levantei e fui até a varanda, era um funcionário do hotel fazendo manutenção na porta. Mais uma vez fui até a recepção reclamar. O hotel era tão maravilhoso, luxuoso, parecia que iria ser a melhor noite de descanso da viagem, e infelizmente, foi a pior. Não quero desqualificar o hotel, eu voltaria com certeza, mas me informaria muito antes sobre excursões e temporadas escolares na hospedagem.

The hotel roulette failed to send us an email. Make sure that you call midweek as the offices aren't open on the weekend. The online check-in link didn't work but copying it into Google did somehow reveal my hotel. The room's inside look a little dated but well appointed with good amenities. Bathrooms good balcony was large and overlook at the pool could have done with furniture on the balcony. We Hotel El Paso which doesn't have direct park entrance but getting to explore the other Hotels was fun.