Clean common areas, friendly reception and breakfast room staff. Room was neat, tidy and clean. Typically rough edges in the bathroom/tub/shower - caulking could use some better attention. Our room was on highway side and noise was fairly loud overnight. I would request a room on the 'back' side for future stay. Otherwise a good stay and on par for the price.

Robert on front desk . So polite, helpful

Fabulous Staff 👌

we had a great stay. looking forward to coming back

Large gap between lower 1m of door and doorframe - can see RIGHT into the hallway!!! Noisy family every night during my week stay. Massive hockey tournament in town, hotel could not get those guests under control despite multiple noise complaints that went well past the quiet hours. Inconsistent housekeeping. Dining options are poor and unhealthy, but to be expected for Canadian "continental" breakfasts. Everything looks like it was microwaved ready and highly processed. Not an ideal stay for a business trip.

The staff were very friendly and helpful. Good little fitness room, clean facilities, nice room, good breakfast. I’ll definitely be back!

The breakfast was amazing! Rooms very clean and comfortable. Summer was extremely friendly and helpful at check in. Recommended a wonderful restaurant to us and the food was delicious!

Friendly staff

Staff member at check in was polite and friendly. I loved her personality. My tv wouldn't turn on and she helped me figure out what the problem was.

Staff very helpful and friendly

Staff are great

Very clean Staff friendly

The food quality is barely acceptable.

Staff was nice, the room was falling apart, very grungy and outdated.

The room was comfortable. The fitness room was in disrepair and some components out of service, which has been this way for some time. The functioning weight components had frayed cables, which were at risk of breaking. The aerobic equipment was outdated and not functioning well. I had several large bugs in the bed (stink bugs I was told). The towels had burn marks. The main room door and the sliding glass door were askew and not lined up properly to close. I was told the architect was aware. Overall in a state of disrepair.

Hello, I rarely write a poor report for a hotel but there were enough things on this stay to warrant it. We are not super fussy or complaining people but do have an expectation when paying a fair bit. My husband stayed here very last minute for one night just recently. He managed to get a cheaper rate by using our Expedia points. Thank goodness. He did say that the staff at checkin were very polite and helpful. We usually stay at other hotels in the area but this Best Western Plus was close to where he was working. He commented that there was no shampoo in the bathroom (but he did not call about it that night as it was quite late at that point). Also the Keurig coffee maker in the room did not seem to work (and he knows how to work one). The thermostat did not seem to work any cooler, meaning the temp did not go down below 23 degrees. He said it was a very warm sleep. He did mention all these things to the nice lady at the desk when he checked out at 5 am. I think Best Western Plus hotels usually have a better rating so this all surprised us. And if he had had to pay full price, that would have been really ridiculous.

Friendly staff, good food and comfortable rooms at a fair price. Unfortunately , nearby construction noise and early morning lawn mowing on the property made for poor sleeping conditions

Good breakfast. Fitness equipment is poor. Needs weight.

Nice

Terrible shower