Our stay at the W Hotel Bogotá was excellent. The staff was welcoming and attentive, the rooms were modern and comfortable, and the location was very convenient. Special thanks to the concierge team, bar tenders, and drivers for their professionalism. The only area for improvement would be the breakfast. Overall, a great experience, I would happily stay again.

とにかくチャットの返事がない、または遅い Whatever whenever とかありますが、全然そんなことなく何回も送って数日後やっと返事が来る始末 チェックアウトの時間と送迎の時間も変えたいとチャットした時は無視されました。 チェックアウト時の空港までの送迎代も部屋につけてと言ったのに、メールにも確認メールで入っているのにつけてなくて一悶着ありました。 これでも高級五つ星ホテルなんですよね...

Good

Breakfast was Amazing

Not as expected

Not at all what you would come to expect from a W. They should rebrand to something else because it’s fine for a whatever hotel but nowhere near good enough for a W. Checkin took forever, no idea why, there wasn’t any line. They didn’t even explain where the bar/pool/anything was. You have to take 2 elevators to the rooms which is super annoying. We had booked a reso at the bar a month out and when we got to the bar they had no idea who we were. We didn’t even bother with the pool/spa area because we heard it wasn’t great. Takes forever to get to anything from this location in bogota. Wouldn’t recommend, lots of better options

Buen lugar para quedarse

Todo excelente

Yes

NO POOL AT THIS PROPERTY Despite the Expedia listing noting a “Swimming Pool” - we were disappointed to learn they do not have one. They have a Whirlpool branded hot tub (listed as a separate amenity on the Expedia page). “Indoor Pool” was also listed under the Family Friendly heading of the Expedia listing. As most parents know, hot tubs are not appropriate for children, especially young ones. We chose the hotel because we thought they had a pool. When we travel, we spend part of our day playing in the pool. Kids love a swimming pool! In the hopes of disappointing another family expecting a swimming pool, I flagged to the property directly, Mariott Bonvoy and Expedia to encourage them to update their respective listings. Despite the misinformation, the property was excellent. The rooms spacious and clean, the gym was one of the best I’ve ever seen and the breakfast we paid extra for was excellent. A perfect way to start the day. A special should put to the Leidy, the Spa Manager who was great at addressing our concern.

Great Service and Friendly Staff

Great place

La habitación muy cómoda

Nice hotel and great service.

the staff, the room, the food and location was excellent! couldn’t recommend this hotel more.. thank you everyone!

Excellent

Personal Amable, Habitacion excelente

Muy buen hotel, muy buena atención

Superb! Beautiful hotel and service.

Great service, Carol from the concierge was amazing!