Interfone do quarto com defeito, água quente do chuveiro demorava muito para esquentar, descarga do aparelho sanitário com problema, e a pior situação foi quando solicitamos uma farmácia e a recepção informou que não podia receber e acabei perdendo o delivery e o motoqueiro voltou com meu pedido. Café da manhã muito fraco para o esperado do hotel.

SÓ TENHO A AGRADECER O CARINHO E O EXCELENTE ATENDIMENTO VCS. GOSTO MUITO DE FICAR HOSPEDADA COM VCS. ATE BREVE!!

Night shift at reception was, in my opinion, really bored. We needed a Shower hair cap. They answer only: We don't have. There was no hot water for the shower, someone came to fix it. Hot water was OK, but ran out after 5-8 minutes. The shampoo and body soap bottles in the shower had no way to be differentiated. (No identification) Kitchen board was DIRTY and sticky. There was an incomplete coffee machine (useless). There was one working kettle, but no cups or any way to prepare tea. Most of the front desk people was always too busy on their phones, they would take a few minutes before deciding to talk to us. On the bright side someone came quickly to fix the WIFI access. We'll come back in a few days to a different hotel

Hotel diz pet friendly mas não permite que o cachorro fique nem 5 minutos no lobby, a não ser que esteja no colo! Meus pais idosos e com deficiência física precisaram ficar o tempo todo segurando o cachorro porque o segurança não permitia colocá-lo no chão em nenhuma área da recepção! Que amigável, hein????? Banheiro do quarto cheio de lodo, claramente mal cuidado. Quarto com cheiro de mofo!! Zero amenidades, nem touca de cabelo tinha no quarto. Pagamos taxa de resort mas tá LONGE de parecer um. E para fechar com chave de ouro: quando fizemos check out, fomos pegos de surpresa ao sermos informados que não havia manobrista naquele dia para buscar nosso carro!!! Pagamos 140 reais de vallet e tive que eu mesma buscar meu carro no subsolo, depois de descer 4 lances de escada e em um lugar super longe. Se fosse um dos meus pais, com certeza eles não conseguiriam ir por conta da quantidade de escadas, sorte que eu estava lá. Um absurdo sem fim! Não recomendo e não voltaremos

A localização é o ponto mais forte do hotel

A estadia foi boa, mas acho q precisam melhorar as acomodações, especialmente o banheiro. Parece bem antigo, necessitando de uma modernizada. O café da manhã é básico, mas ok! Acho q deveriam dar uma caprichada nas cadeiras do restaurante, pois usam uns forro em mal estado, alguns rasgados.

Hotel confortável, a vista incrível , atendimento excelente!

Apesar de ser em frente ao mar e bem localizado, nao esta bem conservado.

Very nice staff. Pool was ok. Bathrooms were dirty and need an upgrade. Rooms were ok. Not enough towels. Beach staff very friendly. Very good location.

A água estava funcionando bem,e o quarto não estava tão limpo,café da manga simples

Our stay was okay, although a few things could have been better. The heater in the room didn’t work só the room was 16degrees the first day/night.. The pool area was nice but not enough chairs and sunchairs. Also the rules around the pool were quite strict which with kids was a little issue. The breakfast was nothings special and could have expected more for a hotel this size. On the positive the room was large and perfect for the 4 of us and both the pool and beach staff were nice.

hotem muito bom e equipe toda de atendimento excelente. unico ponto seria ter uma melhor manutençao de alguns itens basicos mas sempre que solicitei algo fui prontamente atendido. e localização muito boa. Recomendo demais e pretendo voltar em breve

I would give property amenities and location 4 stars, but our room itself between 2 or 3. The location is so quiet unlike Copacabana and Ipanema. The beach is quiet and the crew that rents chairs are wonderful. Our room was disappointing mostly because the potential was so large. First the good: breakfast had a decent selection, the heated pool was a nice touch, kids play area was wonderful when we needed a change of scenery. We ordered “room service” burgers and it turned out they were from the market inside, and were frozen (but not bad for price)! The staff was nice but didn’t want to lift a finger to help us book any day trips or give recommendations. The restaurants in and around the hotel were decent but not knock your socks off. Hotel provides towels for pool and for beach. Not good: we stayed first floor 101. As soon as you exit the elevator you can smell the musty smell of water damaged, then see it along base boards as you walk the hallway. Our room was BEAUTIFUL with so much potential but dated with a strong smell of urine and standing water we had to open our patio doors to let it air out. The master tub didn’t drain properly leaving water standing as you shower, the toilet seat had chipped paint, and we had to request a change in the master bedding because the sheets were so worn they weren’t soft anymore. I felt gross walking around without shoes, and wouldn’t have used dishes before washing. The amenities truly made the property worth recommending.

A manutenção é precária. Telefone não funciona. Tv smart sem conexão. Não foi feita a arrumação em um dia. Pedi toalhas, demoraram tanto que fui pegar na portaria. Lamentável. Excelente estrutura mas falta um gerenciamento.

Razoável, o hotel tem uma excelente localização, o prédio é muito bom, a varanda é ótima, mas é mal administrado, serviço deixa a desejar.Esta mal conservado também,precisa de reforma.

foi tudo otimo

The property location is great , the overall building appeal is great. Looks like when it was built it was splendid. But I dont think they invested a single dollar since. This is by far the worst hotel I have ever stayed at. I have have travel to 50 countries for now, almost all of Europe( UK, France, Spain, Monaco, Italy, Switzerland, Germany, Belgium, Netherlands, Czech, Etc etc), few Asia ( Singapore, Indonesia), few Africa ( South Africa, Mali, Etzwatini, Burkina Faso), Few Middle East (UAE, Egypt, Qatar, Israel, Oman) The Americas almost all of it. I stayed at some of the most Luxurious brand Ritz, Andaz, Etc etc including Whydham sometimes. This property in Barra has been my worst experience, no water in rooms, no coffee, no tea as complementary in the room you have to buy, They remove the soiled towels they dont replace them automatically, you have request them after the clean the room, The furniture probably dated since opening, the TV was a 32 - 36 inches. The front desk staff was was so rude, rolling eyes when pressing for service, slamming key card when confronted. I had to speak to the manager because I had an early flight, prior to breakfast open, all other hotels will provide a to go box, none of that existed at that hotel, that manager was pleasant and apologize for this lack of service . You're probably wondering this, yes I was in the Master King suite . so you can imagine how the rest of the rooms were. I stayed there for 4 nights. Horrible experience

Hotel have beautiful views of the beach but the overall all cleanliness of the place was supper bad, had to change room because the shower had a really bad stain that couldn’t be fixed. In the new room same problem and they really need to look into upgrading furniture plush do and excessive cleaning.

El primer día de estancia salimos a las 10:30 hs vuelvo a las 17 hs y la habitación no había hecho el cuarto, tuve que reclamar para que fueran a hacerla a la mayor brevedad posible cosa que se hizo recién a las 17:30 hs. Al día siguiente lo mismo, pero esta vez la empleada que enviaron vino de muy mala gana, la cama la hizo sin usar una sábana, teniendo que dormir sobre el forro del colchón, esto llevo a que en la noche la cama quedó totalmente desarmada. Además no limpió nada el baño, Duchero, inodoro, pileta, espejo, ni siquiera un trapo al piso. Me dice que me deja solo 2 toallas de ducha y que no tiene disponibilidad de toallas de mano ni de piso. Tengo filmación de todo esto que estoy contando como respaldo. Además el baño estaba mal mantenido con hongos en las paredes que requerían cuidados para no contagiarse. Hice el reclamo en el counter y me dijeron que lo tomarían en cuanta para el futuro pero sin darme ninguna solución en el momento, puede ser que todas las habitaciones estuvieran en iguales condiciones pero eso no lo pude saber. Espero que esto le sirva a otra persona para que lo tome en cuenta al tomar su decisión.

Excelente localização, equipe de funcionários bem atenciosa, na recepção todos são muito educados e prestativos, porém os quartos são antigos, precisam de reforma. A limpeza dos quartos também deixou a desejar.