La persona en recepción fue muy amable, nos hizo un supuesto “upgrade” del cuarto y llegamos a dejar maletas y nos salimos. Para la tarde noche que regresamos nos dimos cuenta que no estaba muy limpio. El piso se notaba que no lo habían limpiado en días, el baño descuidado y viejo. Estábamos cansados así que nos dormimos así. El hotel en general está descuidado, le falta mantenimiento y no se ve en la vida real como en las fotos que están publicadas. Aunque la ubicación y la vista es buena.

Great staff

Great location on the Nile , excellent choice

This appears to be the major hotel in Aswan. It was good value for the price. Our suite facing the Nile also offered a nice view of the swimming pool down below. We had a pre-view of the Jaz cruise ship we were about to take from the hotel balcony. We ordered in-room dining which was decent.

Quiet

The staff were extremely helpful we had a problem with our wi-fi connection in our room which was sorted by staff straight away. Couldn't ask for better service. We were looked after very well. Our room was excellent. Thank you Tolip Hotel.

The hotel was absolutely wonderful with no complaints at all. Every staff member was warm, welcoming, and always ready to help with a smile. The food was delicious, and on one occasion when I had a tour at 5 am, they kindly prepared a lovely breakfast basket for me to take along. I truly appreciated the thoughtful touches throughout my stay.

Friendly staff, beautiful Nile and Pool view. Liked the fact the restaurant is open 24/7.

Best location in Aswan. We have stayed here several times before. Top of the town and on the Nile. Quiet and tranquil. Upgraded to a Junior Suite. Great view and spacious. Management also allowed my cousin (who mistakenly booked the wrong hotel) to use the poolside with us after his trips. So, thank you. Unfortunately, some services could be better. I had to clean the balcony chairs from a layer of dust before use. No pool attendant or towels until after 10 am, and pool snacks always arrive cold. However, the guest relations managers (Monika and Sarah) were superb with us, and the General Manager Mr. Mohamed Ragab was an excellent host. I am confident that these small issues will be resolved to make our next stay even better. God willing, see you soon. Thank you.

Very nice

The hotel was cleaned with a beautiful view to the Nile River. Staff were amazing and good breakfast.

Great place . Staff very good . Got an upgrade to junior suites. Mohammed”Jimmy” from the front desk was very helpful and made sure everything is taken care of.

Really old hotel that hasn’t evolved. Checkin staff are not helpful & act as if they’re doing you a favor by doing their job. Rooms are gross & desperate need of a good clean. Bathrooms have mouldy grout & stains toilets. Restaurant staff are attentive, incredibly polite & the only redeeming factor. I used the “spa” for a massage & it was likely the worst massage I’ve ever received. The masseuse is clearly untrained, likely never given anyone a massage before & so incredibly disorganized. Definitely do NOT recommend the spa.

So far from the center

There were significant issues with the room. Toilet had to be fixed twice in our less than 48 hour visit. WiFi didn’t reach the room and the hotel was unable to address the issue. Breakfast was fine. I would recommend against this property - it is hostel quality at luxury prices. This is barely a 3 star hotel.

Friendly staff. Good food. Great views of the Nile. Nice amenities. AC too loud.

Expedia really let us down this time. We paid around $288 per night for this hotel thinking it was a great place. Hotel should be rated a two star hotel max. Very old, depressing, main lights in the room didn’t work, staff seemed sad, food was terrible, etc. Felt like we were in an isolated asylum and we were probably the only ones staying there. So disappointing.

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Odayla resepsiyon arası 300 metre yürüme mesafesinde ve hergün kapı giriş kartı kapıyı açmadığı için sorun yaşadım. Eşyalar eski, fitness salonunda çalışan bir iki alet var onlar da kötü durumda. Taksi kullanmak istemediğim için konaklamaya devam etmek istedim ancak ücret iki katina çıktı kesinlikle aldıkları parayı hakketmiyorlar. Tavsiye etmiyorum.

We had a good experience at this hotel. We only stayed for one night. Service was good but not excellent. Signaling to get to places was poor. Many of the staff members would not speak English and even though most of they tried to assist they were not properly trained or did not know themselves how to help. Our was upgraded to one of the VIP villages next to the nile and the room had ample space and a magnificent view to the pool and the Nile. The room however was not very clean. The sofa had not been vacuumed properly. The TV remote controller had a leather case that was worned out looking old and dirty. We were offered complementary fruits. Overall our experience was not bad and it was a positive one but attention to details would improve the experience of the guests. I have to mention that we visited the shops in the hotel. The jewelry store an some beautiful items at a very fair price. The young man at the store was very pasive and not pushy as most salesman. We also bought a bag and other items at the other store (in front of the jewelry store). We are very happy with the products we purchased. Good quality and fair price.