Great location,clean,

Was ok

Best hotel in London, end of convo.

We got the entry level room but it was really spacious. Great value for money compared to other London hotels.

Amazing customer service and a lovely hotel. The staff truly made our stay enjoyable. We would definitely return!

As excellent as always.

Room spotless, had a problem with the toilet flush, but it was soon sorted by a mantainance guy, but unfortunately the problem came back.

We often use this hotel when in London, when the rates are within our budget, (not always the case!). It is in a lovely position on the Thames, near the wonderful Borough Market, and many restaurants & Pubs. The decor is exceptional, not the usual corporate look. the staff are always friendly, and the design of the rooms just excellent. If it's within budget you won't regret it.

Yes

Staff were very friendly.

Staff are always incredible!

Clean rooms, great location and a fantastic staff. Highly recommend

Very helpful staff, great amenities, overall just a great experience!

Staff were lovely, the hotel has such a wonderful atmosphere, room was fab and we loved all the amenities. Location is perfect too.

Arrived at 10:40am and was warmly welcomed by Will, who showed us the Cabin Suites and arranged immediate access. The Edwardian Cabin Suite was beautiful, thoughtfully designed, and very comfortable, with a generous complimentary minibar. Lovely lunch at the restaurant, excellent room service and turndown, and genuinely warm service throughout. One of the best birthdays I’ve had in a long time.

Incredible view. Spotlessly clean. Lots of great little touches in the room. Brilliant, friendly staff. Perfect location.

Super fast check in with personal service where to park car. Hotel is beautiful as are the rooms

Amazing!!!

Stay was Nye nice room good dinner unfortunately to this day still haven't been refunded my money stuck in holding a in my bank rung up three times was told by management id receive a email and refund that was last week no refund no email

Great views and a pleasant stay overall. The panorama is truly beautiful and definitely the highlight. The spa is very nice and new, and exceeded expectations. The staff were kind and helpful throughout our stay. The only downside is that the rooms feel slightly outdated and could benefit from a refresh.