Amazing staff, and clean rooms

Everything was very good! The hotel is beautiful and staff is very kind. Highly recommended for a relaxing holiday.

Food despite being very overpriced was exceptional, grounds were great but service was absolutely atrocious. Would not see myself going back.

We did not take anything from our bar but got accused (by Adriana) of having taken bottled water when checking out which we really did not appreciate. Also we got a room in the annex building which we did not understand we would get when booking the room. It was across the street away from the beach with no view at all. We had to pay to change room

It was a great stay with 2 kids, very kid friendly and amazing staff and service. That said, a few things could improve - 1) The restaurant is a little overpriced for the quality of the food but then again it’s Tulum so everything is overpriced 2) When booking, nothing was mentioned about the room being part of Luna (Sister property). Would have been nice to know that it was not near the beach. 3) There was a consistent sewage smell near the room which might have been sometime to do with the manual drainage but was a little annoying. Would recommend it to anyone travelling to Tulum with kids.

Attentive staff, beautiful beach, comfy rooms

This is really safe and the food is excellent. Buckets of beer at the roof top bar are a deal! and the bartender up there is a really nice local that feels like he loves his job. pretty top tier i cant think of much they missed and the vibe is really well done. Perfect for a family vacation!

Everything was excellent

Excellent property, super nice and convenient location.

From the moment that we arrived, David made us feel so welcome. We are greeted with so much respect, the complimentary drink was amazing!!! The room service was immaculate. The breakfast at the restaurant was great, but most of all the view is breathtaking. I would stay here again and again.

Such a lovely space, loved the interior design and the little touches e.g. the afternoon tea with a biscuit and the coffee provided. Concerige was always readily available

Very disappointed that they dont offer breakfast for free. People appreciate that if they would consider to come back in the future.

Everything about our stay was terrible. It seemed like none of the staff at the hotel wanted to be there. The streets around the hotel were dirty and seemed very unsafe. We actually had to leave because of a family emergency and asked the hotel if they would help us out a little, as we had 2 more nights pre-paid ($400 each night), but they said they couldn't and kept saying that it was Expedia's fault, as only they could issue a refund. However, they said they would offer us a gift certificate for the next time, as if we would ever come back to this place. So, my advice STAY AWAY FROM THIS PLACE!!!

Lovely

Great hotel. My room was actually at the Lula property next door. It was a great deal for a jungle room across the street. Nice room with great details. I used La Zebra amenities. The food was pretty good but expensive. Comfortable covered lounges on the beach. I would stay again.

El hotel está hermoso, lo Unico Malo fue El Sargazo q hay en la zona y no sé puede nadar, El personal muy amable, no me gustaron las mezcalinas estaba El alcohol demasiado fuerte pero la comida y lo Demas muy Rico gracias

The property is very cool and clean, the stuff is very well mannered and let me feel safe and comfortable.

These guys are always over the top. Don’t miss the spot if you go to Tilley otherwise you’re making a mistake.

Quint boutique Hotel. Uber zen. Friendly staff. Large room. Very comfortable. Great Resturant. TULUM needs to fix the road to this hotel and many more. Narrow, pot holes, and unnecessary speed bumps. Time sitting in traffic can be brutal. Hence the welcome for tranquil Hotel La Zebra.

Fin beliggenhet, god service og hyggelig personale