I booked a penthouse suite for the weekend, and the room was incredible. It felt like a chalet, complete with a fireplace and a stunning view. However, there was one major issue with the hotel’s checkout policy. They insisted on a 11:00 AM check-out, and if you request a later time, they charged an additional CHF 40 per hour starting at 11:15 AM. This was quite disappointing, especially considering that I had spent CHF 550 per night for a room, and the hotel was not even fully occupied. I tried to negotiate a later checkout time, but they insisted on the standard policy. I explained I wanted to stay longer to use the SPA and if you checkout they charge CHF 35 per person to access the spa, again an additional expense.
Another issue was the limited free parking space in front of the hotel. When it was full, I had to use indoor parking, which cost CHF 25 per night.
The front desk staff explained that this was a management policy, but I felt that the hotel was treating its customers as if they were walking wallets.
I won’t be returning to this hotel until they are more flexible with their checkout policy and additional expenses. I have heard that a new owner recently purchased the hotel, and I hope he will realize that these policies are detrimental to the customer experience.
