The room was clean but the toilet flush/water was weak. The shower drain was slow. It’s on an excellent location, walkable to all of Cusco’s great restaurants, shops, ruins and cathedrals.

Staff was wonderful throughout the hotel. We very much appreciated that we got a room towards the back of the building as the hotel is located in a lively area where celebrations go on until the middle of the night. The location is great, right in the center of everything. The bathroom could have been a bit bigger. There was not much room to put our toiletries out. Breakfast was great. In addition to the buffet, we were able to order additional dishes like pancakes, eggs, etc. People like to sit at the narrow balcony for breakfast, lunch, or dinner to watch what's going on at the Plaza de Armas while eating.

A localização do hotel é excelente, em frente à Plaza de Armas, o que torna a estadia muito prática. Também merecem destaque as cortesias diárias de água e chocolate, além do chá e das balas de coca disponíveis na recepção. No entanto, alguns pontos precisam de atenção. O café da manhã é limitado e, durante os dias da minha hospedagem, não houve reposição dos itens. No apartamento 206, o aquecedor não estava funcionando, mas foi trocado após solicitação. Ademais, algumas lâmpadas do quarto estão queimadas, o que deixa o ambiente escuro, especialmente por haver apenas uma janela voltada para os fundos do hotel. A fechadura do banheiro também apresenta problema e não tranca; quando a porta do quarto é aberta, a porta do banheiro acaba abrindo junto. Outro ponto importante é que, ao abrir a janela, entra cheiro de gás no quarto. No geral, a experiência foi razoável pela localização e pelo atendimento às solicitações, mas há questões de manutenção e estrutura que precisam ser corrigidas para proporcionar mais conforto aos hóspedes.

El hotel tiene la mejor hubicación, la habitación es cómoda y todo muy limpio. Tiene una hermosa vista de la Plaza desde el café. Si no puedes dormir con algo de ruido debes considerar la hubicación porque se escuchan los carros que pasan por la plaza. No fue algo que me incomodara.

Location is excellent. Lots of activity in the Plaza de Armas. Rooms clean, restaurant good but weak WiFI.

Hotel is right at the corner of Plaza de Armas in the center of Cusco - great location and property is well-kept. Staff was very helpful and professional and the breakfast buffet was wonderful with pastries, eggs, sausage, fresh fruit and juices. It was particularly nice of them to store our luggage after we checked out while we visited the Amazon for three days.

Perfect location if you want direct pick up for tours and also walking distance to food and shopping.

Great staff. Awesome room location. Pleasant waiters in the cafe.

Best things were its prime location and that they had a small restaurant on the second floor with an open air balcony facing the busy plaza. The bed, bathroom, and other parts of the room were okay.

Great balcony in the dining area that overlooks the main square. Room was clean and shower was hot. Great and convenient location.

I had a very unfortunate checkout experience. First off, I had an early flight and needed to leave at 5:15am. Came down to find the front door padlocked and no one at the desk. Someone did come out. Next, I needed to give them my room key to leave. I thought I’d left it on the desk in the room, so he went up to find it. He said it wasn’t there so I went up with him to find it. Key not there. Also not there was the money I left for housekeeping. Basically he’s not letting me out of this padlocked hotel without the key so I offer to pay for it. He says fine but he has to call his boss and find out how much I need to pay. Boss doesn’t answer the phone. Mind you it’s 5:30am at this point and I need to make my flight. Finally I found my key in my pocket and he un-padlocked the door and let me leave. Being held hostage really ruined the stay for me.

Equipe muito prestativa e gentil. Ótima localização

Conservação do quarto e banheiro muito bom. Mas o chuveiro estava difícil de regular numa temperatura agradável. Ficava muito frio ou muito quente. Equipe ótima, gentil, chá de coca sempre disponível Localização é ótima para saída e retorno de passeios, restaurantes. Mas não é muito silenciosa por conta disso

Excellent location, clean, comfortable king sized bed, friendly and helpful staff. This part of Cusco is very lively, so lots of night noise, but that would likely be the same at any hotel in this area.

Veey convenient to everything in the city

Amazing view and very comfortable and cozy

Limpio y personal me atendió muy bien

This hotel is in an excellent location and is walking distance to all the best places. A short walk in any direction and your set. Hotel was clean and comfortable. Very happy with my stay.

las habitaciones deberían tener blackout en las ventanas, para bloquear la luz y poder dormir mejor.

Great location and hotel was very nice for the price. The second floor cafe is also very nice.