早餐選項過少且味道中等，不像星級酒店

房間乾淨，櫃檯人員態度冷淡，說不上好壞，就為了溫泉而來，剛好住的那間房間整晚有聲音，整晚也沒有睡好，ㄧ切都只是為了溫泉而已。

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建議可以再多一點館內活動，增加留客率

若能夠房間內保有之前備品，就完美！

Outdoor spa and pool were not yet available which was a pitty. Happy with the daily yoga and the hot bath in our room. Just up the hill there is a nice traditional tea house.

連住兩晚，第一晚冷氣很冷第二天便立即處理，非常積極處理旅客評需求！

Good spa and show!

It has one of the best hot spring in the area. The location is on a place where there isn’t any of restaurants outside of the property. However, if you visit this place you will want to enjoy all the amenities within the property. By the way, all the amenities can still be enjoyed for free after you check out of your room

非常美好的一次體驗，很願意再次造訪

雖然已經是老飯店了但入住體驗還是很棒～ 環境整潔、在山裡也很清幽，飯店內設施也不錯，後面有魚池跟梅花鹿可以觀賞，還有健身房及遊戲室可以消耗體力，晚餐的自助餐品相多小組都在水準之上，久久來台東在知本老爺住上一晚真的體會到台東的悠閒氛圍！

知本最著名的溫泉酒店，房間乾淨舒適，溫泉水棒棒的，整體環境和服務都不錯，唯獨是飲食方面真的有點一言難盡。如果是喜歡吃自助餐的朋友，其實他們自助餐真的不錯，但是如果續住兩三天，每天都是吃那些東西就真的有點膩。雖然說有鐵板燒和火鍋兩個選擇，但是已經多次回來這邊公幹然後過來休息的我們，試過兩次鐵板燒之後都決定不會再回去吃鐵板燒了。食物質素非常普通，又不能另外單點其他食物，只能以套餐來吃，然後鐵板燒師傅的態度是快點煮完快點收工，兩次都是吃得最難受的鐵板燒。反過來說火鍋吃得開開心心，食物質素以火鍋來說都不錯，但是選擇只有火鍋和自助餐的話想多住幾天都沒有可能。所以這個真的是美中不足。如果酒店能夠將飲食方面提高一下，提供更多不同選擇給願意付錢upgrade的人，相信會更加多人來。

Location and view of the hotel are great. Most of the outdoor amenities are under construction now.

Our recent stay was almost perfect. They provided shuttle service to the airport and two train stations (for a fee). The all-you-can-eat restaurant (breakfast and dinner) was outstanding. So was the hot springs on the second floor. Staff was very nice and helpful. The only problem was the fact that their AC system has no heat. Called the front desk and they ran out of heaters. The room was freezing at night.

要讚賞早餐，種類豐富，品質優良，都有不同的選擇，讓人開啟美好的一天。此外，飯店提供的其他服務，如健身房和泳池也讓人印象深刻，維護得非常好。

環境很好，泡湯解壓的好地方，房間我們訂購4人房，有多一位小朋友有收加床費用，但沒給我們床，有點比較不合理，畢竟一晚13000千多，5個人擠2張雙人床，真的不是很好睡覺

Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.

服務人員基本上都非常親切，讓人有賓至如歸的感覺！

服務滿分，設施完善、整潔，標示清晰 小小缺點是四人房的浴室，浴室區的拉門兩邊很難平整闔上，浴室淋浴時外面聲音很清楚，有點害羞

以五星級飯店來說，房間坪數太小，所以床也很小，睡起來很侷促，家庭房裡只放的下一張有靠背的椅子，都沒一個舒適的位置好坐