We had a great Host Oscar was great help, very friendly it was nice seeing someone with a smile and courteous, everyone else looked like they were having a bad day he was very understanding why i have my service animal, when we arrived 1 of the hosts was saying they didnt allow even service animals, which was upsetting cuz their page said pet friendly, thats why i chose their hotel just to be told mine wasnt allowed after i already paid for my room. I paid their deposit like they asked. But i definitely enjoyed Mr. Oscar's positive attitude very kind. Unfortunately i wont be staying there again since my dog's comfort is my priority. Thank you though it was still lovely.