Gym was not fit for purpose. Swimming pool and sauna was nice, jacuzzi was small, needed to get out and push a button everytime you want bubbles which was annoying.
Customer service was friendly but not very helpful when it comes to sorting out problems, they very much stick to policy rather than finding a solution.
They got my details mixed up with another customer and telephoned me while out having a meal to say they let someone into our room, we rushed back to find out what was going on, we were given an apology after explaining they had ruined our evening, least they could have done was offered us a drink at the bar.