The apartment itself was nicely designed and well located, which makes this experience even more disappointing.
On our first night, from around 11:30 PM until approximately 1:30 AM or later, there was continuous noise directly outside our room: repeated door slamming, loud conversations, and a verbal confrontation in the corridor. Reception was already closed, so I had to call the emergency number provided by the property. Although someone was sent, the disturbance continued and we were unable to sleep properly.
What disappointed me most was not only the incident itself, but the way the complaint was handled afterward. After requesting compensation for the severely disrupted first night, management minimized the situation, described the request as “nonsense,” and even accused me of “blackmail” for mentioning that unresolved experiences may be reflected in reviews.
I understand that noise issues can happen anywhere. However, professional handling of guest concerns matters just as much as the incident itself, and unfortunately that was lacking here.
