The room was spacious and clean and relatively quiet given that the 'hotel' ( consisting of 4 houses dotted around 3 streets was next to a busy road. The buildings looked tired and needed some updating. There is no reception desk and you will not see a person - everything is done on WhatsApp. No breakfast room and you need to order it 48 hours before - no service and 'character' - still location is good and central

4 Ashland, room 1 - Sink basin drain blocked Front garden needs clearing of dandelions and 100s of cigarette butts Vomit on steps needs cleaning off

Close to the station, lively view of the river from my room. Clean and well presented.

Whilst the room was relatively clean, it did not resemble the advertised pictures. It was more like a HMO than a ‘hotel’ or ‘B&B’. There is a number lock to enter the building and then another number lock on the bedroom door - no staff. - and more like poor student digs. The room was a Victorian front room converted and the noise from the street kept me awake most of the night. In the morning I was bitten by some smaller occupants of the room!!! There was not much choice of breakfast and it was recommended I go to a local eatery. I would not stay there again. It was very disappointing.

Room was good. Staff friendly and helpful. Slept well despite the bed feeling it was past it's best. Must be something in the Norfolk air! Very convenient for the rail station

Clean and nice hotel in a fantastic location

No staff, corridor smells of death, mattresses painful, safety issues....Avoid.

Very clean, quiet area, close to station and the old part of the city.

Noisy. People in and out all night until 5am. Wasn’t in the advertised building

The receptionist, Claudia, was brilliant. Friendly, professional and helpful. We were in the next building along from the main hotel area. This was managed by a secure keypad system, no problems at all. We had a deluxe double room (room 3) and to be honest, if this was a deluxe double room, i cannot only wonder what a normal double would be like. Not a particularly big room but lovely big windows with views of the river. I remember reading a review regards a deluxe room from a guest who'd stayed earlier in July. They said they'd reported a faulty bathroom light on the first day they arrived and it still wasnt fixed when they left. Guess what? We had a faulty bathroom light too (or the same one maybe?). Hard to do much other than shower in there. (That made a horrible whining noise when in use!) The room wasnt clean - dirty skirting boards, the bed appeared to be 2 single beds put together and the marks on both bases were not very clean. We slept on top of the bed - couldn't bring ourselves to get under the covers.The smell in the whole of the building, and our room, was really quite musty and we both thought it smelt like there had been smoking at some stage allowed in the building. Its a shame, as the position of this building should be a delight to spend time in it - we just couldnt get away quick enough. The price we paid is irrelevant really as basic cleanliness should be a given. This place is very run down, very old fashioned. Needs a complete refurb.

We booked a five night stay in a Deluxe Superior room and had to move after two nights. It was so noisy we couldn’t sleep, and our room had some maintenance issues that were not attended to after we asked on the 2nd morning eg bathroom mirror light not working in a dim small bathroom with no window or extractor fan (legal?). We asked for a refund as there was nothing deluxe or superior about the room. We were mislead.

Not great

The area was very convenient and had a lovely view of the river. Perfect for access to the city centre. The room itself was clean, just like the photos and they did a great service of the room as we stayed two nights. Although the area is convenient, be aware it does mean there's noise from traffic all night long. The parking situation was unclear when booking and lead to us receiving a parking ticket. And in our room in particular, the shower was almost unusable.

Booked overnight stay following a music event nearby. Booked Riverside Hotel, but they obviously own several properties nearby. Our room was in a converted house up a side road so sadly no Riverside view. Room was very preventable. Needs a net curtain at window to aid privacy, better quality mattresses and pillows. Cleaner needs to look up & dust light fittings.

Great cheap stay. No issues whatsoever.

Comfortable if a little small.

therapeutic

Extremely friendly staff.. felt very welcomed Floor boards all uneven in bedroom we were in and loo wasnt spotless .. but this didnt really affect our stay

This was a visit to this beautiful city to catch up with friends for food, beers and good company. There is certainly a lot of places to eat and drink nearby along the river and the hotel was only a 10 minute walk from the Cathedral quarter and 15 minutes from the hustle and bustle of the city itself.

An ideal room for a solo traveller on a budget. A single room with its own shower and wc, towels and toiletries included. There were a kettle and beverages supplied by the hotel along with a tv. Access to the room (on the top floor) was via some steep stairs and I kept banging my head on the sloping ceiling but I soon learned to duck! Check-in was quick and efficient; check-out a matter of popping the key in a secure box.