The hotel looks old. Bathtub has a broken faucet that is terribly hard to turn off. No fridge in the room. The room is clean and they kept windows open whenever they can so the air is fresh inside. Parking is hard to find especially during the weekend.

The hot springs are great

Walkways need lighting

The property itself was alright. Has limited activities around. Wish there were more regular shuttles to surrounding hiking trails and tk the city.

The parking area was safe and there was plenty of parking, breakfast was delicious and the facilities well maintain.

The highway ends at the Chena Hot Springs Resort. The historic resort has a number of unique "landscaping" items like vintage cars and airplanes, but the key magnet to the resort is the outdoor natural hot springs!

We stayed at the moose lodge. The room itselfnis ok, the downfall is the rooms are so hot even with the window open all night and it was in the low to mid 50s ..so the room should have cooled down. The hot springs, hot tub, and pool were nice. There are locker and showers available for use. The viewing area for the northern lights is a good area also. We didnt get much of a show but we did see a little glimpse. Also, while out walking we saw a moose. This is a great area to visit.

I wanted to like this place more. the good was the hot springs, the pool/hot tubs, and the place on the hill to walk up to view the northern lights. every one on the pools was friendly and easy going. the bad, for the money spent to stay here, a place is only as good as it's clients and in 2 minutes of turning my back, a thief took my Fitbit from the changing room. I could ping it in the locker room, so I know it was taken deliberately. i hate thieves. the only things I'd change is putting some serious money into updating the rooms and facilities. also, be prepared as every thing outside of the hot springs is a la carte and not cheap..

Always a wait for meals Had to drive Fairbanks several times because 2 hr wait

Staff was excellent! Buildings are dated and the heat is almost agregious! The heat in building 102 was so high that even opening a window in 30° weather did little to temper it. The floor of our room was filthy. I understand it's "rustic" these days but the floor hadn't even been swept. There was dirt, leaves, rock and even pull from a previous tennent.

The hot spring is the main highlight of the resort. We enjoyed the flower garden as well. The rooms were outdated without microwave. They are still using small containers for toiletries which are not eco friendly.

not clean and all rooms need updated, no air conditioner

Chena Hot Springs "Resort" is more like a tired motel. We had 4 adults booked in 2 separate rooms. The rooms were OK, but not completely cleaned. The stairs and hallways were dirty. The WORST part was the restaurant. It does not take reservations. The hotel was apparently fully booked. We went to dinner at 7:30 PM and told there would be a 2-1/2 hour wait! The hotel obviously knows how many guests they have and probably a very good idea about dinner guests. After half an hour, exploring their "snack bar", we returned to the restaurant and were able to order take out sandwiches which we had at 9:00 PM. I would not stay at Chena Hot Springs Resort again.

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resort restaurant as well other facilities needs update

The activities are all on site. Hotel guest gets fees access to the hot spring but it would be nice to get free access to the locker too.

Room was supposed to be ready and it still had dirty sheets and towels from the previous guest. Room temp could not be controlled the room was uncomfortably hot.The restaurant and staff were great

Rustic, gave sense of camping. Didnt like that the hotel crew seemed overwhelmed. We were given room tgat had nit been cleaned from previous users. Was promised a 60$ per night x 3night discount for inconvenience. Didnt get it.

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The hot springs were great. The Ice Museum was good. Their prices have increased from their website. If dining in the main restaurant, get there early. The line was ridiculously long and expensive! For quick food try the activity center. We did get to see the Northern Lights. And one more thing, the thermostat in your room DOES work!