We recently stayed at Villa Sunflower in Alanya and had a mixed experience.
On the positive side, we were pleasantly surprised to receive a much nicer apartment than the one we originally booked, which was a great start to our holiday. The apartment was clean and well-maintained, and the restaurant and pool areas were generally kept tidy. The staff were quick to clear away dirty plates and glasses, which helped keep the dining area organized. Another advantage was that the queues at the bar were usually short, so getting drinks was rarely a problem.
However, there were several areas where the hotel could improve. Housekeeping was inconsistent; our room was not cleaned on one of the days, and we did not receive fresh bath towels every day. We also noticed that guests were allowed to sit and drink right at the edge of the pool without staff intervening, which did not seem very safe.
The food was below average and lacked variety, especially at breakfast. Our children often chose not to eat breakfast because there were very few options they enjoyed. The two-bedroom apartments typically have only one air-conditioning unit, which is simply not enough during the hot summer months.
Communication was sometimes difficult because many staff members spoke very limited English, and some appeared unfriendly or uninterested in helping guests. Entertainment was also limited, taking place only about three times per week, which left little to do in the evenings.
The pool areas were small.