Excellent location. Clean. Easy check in. Apartments are older style but functional. Cooking facilities included.

Staff were amazing and the location was too

Polite friendly & helpful staff, A quiet location but only 1 minute walk to the beach and great restaurants We would definitely stay again Rob Clements

Great position, great views. Lovely stay thank you!

Lovely welcome, easy check in. Hotel right on the beach and close to many restaurants, supermarket, Pacific Fair, and Surf Club. Safe and secure parking. A lot of road noise during the night but this isn’t hotels fault. Seemed to be something living in the space between floors!!

Couch was filthy

Great location and view. Unable to store luggage for a late flight on Sunday and very unhelpful staff member on front desk - had to take bags to Sofitel. Rooms were clean but room was in poor condition. Has everything you need.

The view is amazing, you look out over the park and the ocean and everything else probably reflects the price point. The undercover car parking is excellent. The amenities are old the sliding glass doors don’t close properly, however if you’re just after a cheaper accommodation it’s good. The beds were reasonable but by no means high end. If you cook anything inside on the hot plate, you have to have all the doors open because there’s no exhaust fan. It has been a while since it’s had a real clean, there is hair and dust in all crevices, the floor was sticky and the place smelt like they had bathed it in bleach. My family stayed here around 12years ago and it was aged then…at least they have added air con since then, but, I had to clean the filters as they were clogged. Summary, the view and the parking are great, the rest….is due for some updating.

Nothing like their photos. Dirty, old, globes missing in the light fittings, lack of kitchen ware, a PowerPoint fitted on the splash back directly behind one the stove hobs. How that is not a serious safety issue I don’t know. Water leaking throughout the indoor walkways. Staff are very friendly. Would not recommend

Great location, clean. Well done !

Poor property, we had to leave and find something else. Requested a refund it was declined.

good location, but tired interior, not the same room as promoted online, so could be deemed misleading.

Friendly staff at reception. Kitchen had all we needed. Secure undercover parking. Lovely pool and bbq area. The small outdoor balcony to our unit needed cleaning. Close to beach and shops.

Esittelyssä annettujen tietojen mukainen.

The bathroom needs updating. The pool was nice and the security was great

Cleanliness was an issue, particularly the floor.

There are different units that are rented. My complaint was my unit wasn’t cleaned too well. Long hair in the bathroom vanity drawers (about 4 with hair). There was also short black hair( you know) in the shower. This morning I noticed that the floor drain slightly under the vanity had ‘’stuff’’ clogging some of the drain slits. Before leaving I wiped the glass tops of nights stands and dried with paper towels I’d bought. Wiped quite a bit and dried with p.towel. FYI, there are no ‘’wash cloths’’ US terminology or Face Towels. I hand towel though this was sleeping for 4 ppl. That is standard, 1 towel per person and 1 hand towel per unit. You can pay for extra towels but no wash cloths (to wash your face with ). There are different levels of units. Mine was not refurbished and had a junky look.miss matched china, glasses, etc. Another unit up higher was so much nicer and priced accordingly. The bed was fine, the TV worked. I didn’t cook. Just tea and ready made items to bring and eat. Oh, one teeny waste basket in the toilet room for ALL OF YOUR WASTE! 1 plastic bag for my 3 days. Location was fine, a view of the pool area and grass. Beach is just across the street and the grassy esplanade.Pacific Fair about a $10-12 Uber. my unit had a washer. Communal dryer in the basement for $2. Some units DO have washer and dryer.

Grosse déception pour cet hôtel dans lequel nous avons passé 5 nuits. Les choses positives : les literies étaient bonnes ,on avait un emplacement gratuit pour la voiture et l'hôtel est juste à coté de la mer et des centres commerciaux. Par contre beaucoup de points négatifs : canapé taché et inconfortable ,terrasse très grasse non nettoyée et mobilier de terrasse rouillé. Traces de main sur les vitres, les baies vitrées mériteraient d'êtres remplacées car elles doivent avoir l'âge de l'immeuble et le système de fermeture est trop basique. On a mal dormi la 1ere nuit car on entendait le bruit venant d'un chantier nocturne un peu plus loin. Il manquait une bassine pour sortir le linge de la machine à laver et aucune machine sèche linge alors que dans toutes les locations que l'on prend depuis plus de 20 ans sur la Gold Coast ,il y a toujours ces équipements là. L'étendoir à linge était trop petit pour permettre de mettre le linge de 3 personnes à sécher correctement . Le spa pool à côté de la piscine était froid ou tiède mais pas chaud comme on peut l'avoir dans d'autre location . On voit que l'appartement a été partiellement rénové mais il manque des choses ,la trappe dans les WC s'ouvre facilement montrant les tuyauteries de l'immeuble. Même si on ne s'attendait pas à un 5 étoiles ,la propreté et l'équipement sont un minimum quand on paye en moyenne 166 euros la nuit pour notre période de location. J'ai dit gentiment à la dame de l'accueil que j'étais déçue de mon séjour.

Good

I booked this hotel on the day I wanted to stay there and then went to the property but there was no reception staff past 5pm - I arrived at 5:15pm and so I could not even enter the door to access the property - let alone our booked room. I called their number which was supposed to be providing 'after hours' service almost 20 times and it either rang out or was hung up repeatedly. I used the Hotels.com chat function and texted with a support agent who said they called the property and advised us to call them again. We did call more than 10 more times and it was again either not answered or it was hung up as soon as someone picked it up. I also tried to cancel the booking on the Hotels.com app and it would not let me do it due to some 'ongoing support activity' which never led anywhere. I also tried to contact the property via text using the Hotels.com app and it gave me a technical error each time I tried. In the end I had to book another hotel at very short notice so we had somewhere to stay. I want a full refund for this very frustrating experience!!!