I’m giving this stay a 3 out of 5. The building itself is absolutely beautiful with a lovely vibe and atmosphere — it’s a great spot aesthetically.
We had originally booked a room in the new part of the JAG, but when we checked in, we were told we were in the Rhythm building instead. The room was noticeably different from what we had booked and from the photos online. It felt like our room may have been switched without us being informed, which was disappointing.
There was also an issue with the card on file to hold the room. Although we were able to come up with a solution, the staff member at the front desk (Jack) was extremely rude and difficult to deal with, which made the situation more frustrating than it needed to be.
As for the room itself, it was lovely — very spacious with a comfortable bed. My only suggestion would be to offer a couple of different pillow size options, as the pillows were quite large and it did affect our sleep.
Overall, the property is beautiful, but the check-in experience and communication could definitely be improved.