The room was spotless and the bed and pillows of a good standard. The bathroom was beautifuly fitted and food excellent with a free bottle of wine .

All goo

Excellent staff especially in the restaurant during dinner service and during breakfast service. Warm comfy room.

Great room and a nice upgrade. Lovely service highly recommend

This hotel is wonderful. We stayed for our wedding anniversary and it was exceptional. The room was beautifully decorated and had excellent amenities. The hotel is beautiful, it’s well maintained and in the process of sone restoration which was so discrete you couldn’t even hear it. The dining room is lovely, the menu is not extensive but everything is done well which more than makes up for it. The bar is also fantastic and the signature cocktails are all worth a try! Breakfast is extensive, beautifully presented and freshly cooked to order. The range is fantastic for the price. Do also visit Richmond Park as it is stunning. Every member of staff was polite, helpful and friendly. They really are an asset to the business. Thank you for such an incredible stay.

Very helpful and friendly staff. Great value stay.

Yes, the staff were excellent and we thoroughly enjoyed our stay

Staff couldn't do enough for us. Loved it .

The room was clean and comfortable, the staff were friendly and attentive throughout, and the amenities were well-maintained and thoughtfully provided. Overall, everything was well organised and contributed to a very pleasant and relaxing experience.

Great room and friendliness of the staff. We enjoyed a swim in the pool which was lovely and warm. I was disappointed by the food. Our fondue vegetables were overcooked and soggy, which you shouldn't expect for the price. And the selection wasn't very good. We also agreed that the disabled toilet which was the one nearest to the bar was not of a good standard and a bit grotty. Unsightly elements such as the large pedal bin for paper towels and general condition of woodwork and fittings.

From the moment I walked in I was greeted by a friendly, welcoming smile and that continued throughout my stay. Dinner was lovely and as soon as my drink was empty someone was in hand to get me another one. My room was clean and comfortable. Enjoyed my stay!

We didn't dine here but the menu looked good. The bar had a great selection and the drinks were good. There is a bus stop at the end of the street so easy to get around. We loved our room. It was very spacious. If you have troubles with stairs be sure to ask for a ground floor room as there isn't an elevator. One of the reasons we booked here is because it said there was a pool, but the pool wasn't open and the staff was clueless about it. Kept saying maybe tomorrow.

Breakfast cold and poor selection. Looked like it had been left out too long. Poorly organised layout. No

Not what we expected. We thought we were to stay in a real castle. Tired. Staff a bit fawlty towers. Dinner was awful and they “lost” our reservation for 30 people. Rooms ok but bathroom very small and unpractical. Low water pressure in the shower. Nowhere to hang you towels. Will not go back.

I was in room 17 it had a view of the roof and the bins storage area.

This Hotel was sild to this new company in 2020, bdfore then it won several awards, snd since won nothing for a good reason. Checked into our accessable friendly rokm which was up a large grand staircase, down a few strps then up a few wigh only q rokm further away. The rok. Initially looked nice until you notice the sink was full of facual hair ghe the previous occupant, the shower was dirty, the bed sheets gad dirty narks on(atleast 6)the kettle you'd not touch unless you've had all your jabs! The so called leisure facilities were not open, upon asking several staff ghe reasons were all different. Upon checkout i was then asked why i was in that particular room instead if an accessible one, to which she was as baffled as i was because so said all of those type of rooms were empty. Breakfast was reasonable, very cheap ingredients, 1 sausage, 1 tiny piece of very crispy inedible bacon. Staff apart from the receptionist on checkout were either rude or uninterested. Shuch a shame as the building itself could be beautiful again. Location is good, with easy access into London from Norbiton into Waterloo My advice is to find another Hotel as ghus will keep going down hill I'm afraid and wouldn't want anyone else to fall for the beautiful building over service

Amazing building but the grounds and house all need a lot of work. Room was tied and had mould in the shower. Floors weren’t cleaned/hoovered. Door to the cottage was constantly open. Front door to the room had no drop seal on the door and windows were all really shabby condition. Breakfast room was so hot, food was nice but no oat milk for coffee. Not worth the cost of the nights stay.

Limited selection on display but good that you can order omelettes etc

Pas assez de choix de sucré

Staff on reception and in the bar area were very attentive. Room was spacious and clean.