Upon my arrival to Riad Balkisse, they told me they were putting me in a different riad (Riad Chalymar) and that it is "the same thing." This property was very deep into the alleyways and on a dead end. For a group of girls, this location felt completely unsafe – we had to have some guy friends walk us back at night, and there actually ended up being a group of men in the alley leading to the riad who harassed us. Had we not felt too scared to leave, we would have stayed elsewhere. It is actually disgusting that a riad could call such a poor, unsafe location "the same thing." Besides the location, the riad that we were placed in was dimly lit and extremely humid (the bedsheets felt damp). Our window did not bolt shut (someone could just open it from the hallway), and our door did not close fully, and a tiny padlock keeps the bolt on the door locked, all of which are unsafe and not secure. The only good part was that the guy working there was pretty friendly.

Très bon service, personnel très accueillant et très sympathique. Chambre très propre Terrasse agréable sur les toits Proche de la médina et pourtant très calme

Super helpful staff at all times. Nice layout, excellent location.

It was very convenient- close to the centre Staff were absolutely fantastic, so welcoming and so lovely - Would absolutely recommend going and would definitely book again !! Had the best time staying there <3

Truly had a wonderful experience here at Riad Balkisse Hajar and Ousma were great managers who went above and beyond during our stay. In particular Hajar even plan a surprise Birthday event for me with my friends when she found out that we were there as a birthday trip. It was very thoughtfully of her and shows amazing Moroccan hospitality!

This place has totally SCAMMED us. If you are planning to visit morocco, DO NOT book this place. We were 4 travelers with a baby.They did not give us the room we booked at the first place. We arrived morocco little late because of the time differences, we even sent them our flight information still they did not hold the rooms for us. This place does not even have air conditioner that works properly .They took us to a small tiny congested room and asked us to stay there for the night which was impossible. They completely refused to give us the refund and I have no idea how in the world they are doing this business as they are not professional with their guests. ANOTHER SCAM - They wanted us to book their transportation which they asked for double money. We took taxi from the airport and the price was less cheaper than the hotel staff offered us. We did not even ask for transportation and let me make it clear- we DID NOT cancel the booking. They DO NOT have any proof that we cancelled the booking for our rooms, because we did not cancel the rooms booking. And the transportation is completely voluntary , it is not something required by the hotel. Plus based on the texting we were not even sure if actually we are talking to the right people.NOW they are trying to make us the bad people here while they are one tried SCAM us every way that could.I absolutely refused to give them recommendation to other tourists and I highly prefer other tourists to AVOID booking this unprofessiona

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The Riad is in a very convenient location, a few minutes walk from many of the tourist attractions. It is located down an alley, as are most of the Roads, but not once did I feel unsafe getting to or from there. The staff are exceptional, always helpful, often going above and beyond their duty. I really cannot recommend this place enough. I will be returning there on my next visit.

Es un bonito Riad muy bien situado, a escasos metros de la famosa plaza Jemaa el-fna. Las habitaciones son amplias y tienen baño incorporado, armarios empotrados, calefacción y aire acondicionado. En la última planta hay una terraza donde puedes relajarte tomándo un té. Nosotros nos comprábamos todas las noches la cena y la tomábamos allí. A destacar la amabilidad del propietario, el cual habla perfectamente inglés y frances y alguna cosilla de español. Lo único malo es que el primer día es muy difícil de encontrar, al final hay que acabar preguntando a algún lugareño que seguro os acopañará y al que tendreis que "agraceder" con un par de euros.

Bon accueil confort simple mais suffisant. Très bon séjour passé dans ce riad.

The trip was excellent because the manager was so helpful in all matters.

Fantastic riad with a fantastic staff. Everyone was so helpful and accommodating. The location of this riad is exceptional. I stayed in 2 riads during my stay in Marrakech, and this is the one I would return to again due to the location. I had a lovely room on the top terrace floor. I was hoping to have a view of Koutoubia Mosque, but there is not a view from the main terrace. I highly recommend this riad for the location and the staff.

Quarto espaçoso, extremamente limpo e confortável. Staff muito simpático e atencioso. Um pequeno almoço saboroso. E a dois minutos a pé de Jemaa El Fna!

Our first time in Morocco. Read Balkisse was great! They arranged a ride from the airport then met us outside when the driver got to the hotel. They offered us drinks when we arrived and showed us to our rooms. Everyone on the staff was so friendly and helpful. The rooms were small but nice and very much what I think of when I hear Morocco. It is centrally located near a lot of restaurants and shopping areas, it seems kinda scary at night in that area but it's really not. The hotel arranged a tour for us to the Cascades waterfall and it was an amazing, and cheap, day trip, best part of the time in Morocco. If we ever got back to Marrakech we will definitely stay in this hotel again.

Everything was well. They are really friendly and helpful. Thanks a lot.

We had a fabulous time staying in Riad Balkisse. Location is excellent (2 mins from the main square), but it was cool and peaceful inside, a perfect contrast to the hot, noisy streets. The staff were so friendly and helped us to plan our days out and trips out of Marrakesh, and made us plenty of delicious mint tea. A special shout-out to Simon who made us feel very welcome and looked after us so well!

Good stay at a good price

The staff members were really nice and helpful. Everything in the riad was clean and spotless, the location was a good point, very close to Jama-El-fna. The breakfast was Rich and yummy : handmade morrocan crepes, cake, yoghurt and fresh fruits ! We enjoyed our time there very much and can definitely recommend this place.

Came fir the New Year's Eve weekend. Hotel was not well kept and ambiance lacking.

The property has been neglected.