The staff were really lovely and helped with all our needs. The pet alpaca was very cuite and made eating food in the resteraunt a treat when you can see him :)

We had an excellent stay at Union Hotel! From the moment we arrived, Jennifer at the front desk was so welcoming and helpful, making check-in smooth and pleasant. At the restaurant, Katherine and Annabelle went above and beyond with their friendly service and attention to detail, which made breakfast each morning a real highlight. The hotel’s location couldn’t be better—close to everything—and we really appreciated how they take care of the little details that make a stay comfortable and stress-free. The breakfast was delicious with plenty of choices to start the day right. Overall, Union Hotel has a fantastic team and atmosphere, and we’d happily stay here again! It definitely deserves 4 stars and up

Great.

Boa localização e bom café da manhã.

Beautiful entry to hotel with open courtyard. Great dining area and a very accommodating and kind staff! Bed was okay and room was spacious. Could hear lots of talking in the morning from tour group but they probably had an early tour. Very good breakfast buffet. Close to the market for shopping. Thank you.

No me limpiaron la habitación, mucho ruido, internet pésimo

The hotel itself is cute and charming, with nice décor and thoughtful amenities, but unfortunately, my overall experience wasn’t great. A few days before my check-in, I requested an airport pickup and provided my full flight details well in advance. However, the reception insisted that my flight was going elsewhere and not to Cusco, so they didn’t arrange the pickup. We ended up having to find our own transportation upon arrival. Additionally, the water shut off in the middle of my shower, which was quite frustrating. While the room setup and amenities were nice, the lack of helpfulness from the reception and the service issues made the stay less enjoyable. I personally wouldn’t stay here again and would choose another hotel next time I visit Cusco.

Topservice, vriendelijke medewerkers en heerlijk ontbijt.

Very good service and staff. The hotel pays attention to details. Enjoyed our stay very much.

Breakfast is good, staff are very friendly and helpful, the place is nice and stylish.

like its location, amenities and services

Great Hotel & location. Extras provided in the room were fantastic. Best shower-head ever experienced in years of travel. Sour Pisco & Cerviche classes were awesome and Kiki the resident Alpaca was interesting and friendly. Also would like to compliment Jayherine who found my wife’s wallet in the restaurant and returned it within 30min!

Increbile atencion calidez limpieza orden , my bien ubicado

The space was clean and airy. It was nice to share a king sized bed after a few weeks of travelling. There were nice touches like complimentary chocolaty treats. There were a lot of included items like personal bug spray, toiletries, etc. though thoughtful, I worry about potential waste overall with these features (for example we did not need any of these). The breakfast was really wonderful. There were a lot of programs offered during the day that we did not take advantage of because of our short stay. Overall, a few min walk off the main strip but that was ok by us. Union provided everything we needed!

The listing said airport shuttle. It's NOT free. It will cost money. They will call a car for you.

Gente muy amable, desde el principio todo bien explicado, todo muy limpio todo cerca

Union Hotel Cusco truly felt like a home away from home. The property has a cozy, homey vibe and is perfectly located—just steps from San Pedro Market and within easy reach of shops and restaurants in the area. The staff were amazing—warm, welcoming, and helpful in every way. We were celebrating both our birthday and honeymoon, and the thoughtful welcome surprise of amenities in our room made the occasion feel extra special. Thank you for acknowledging and celebrating with us! Overall, our stay was comfortable, memorable, and filled with genuine hospitality. We would gladly return and highly recommend Union Hotel Cusco to anyone visiting the city.

Excelent service , perfect location and stuff super friendly

Great stay - front desk team very helpful and professional!

It’s like a secluded getaway that just appears behind a min descript door. Local shopping and entertainment is nearby, but you have to walk a few blocks of empty to get to it. But once you’re in the Union there isn’t a lot of reason to leave. Friendly staff, open design, and onsite restaurant and bar. Rooms are really clean. The food at the restaurant was really awesome and the service excellent.