The onsen here is even better than most of the public onsens in the town. The hotel has lots of complimentary amenities like the lounge area with free massage chairs, soft drinks, sweets; foot massage machine. Their Japanese room for a family of 4 is quite spacious with a separate family area and sleeping area. The room also has a private garden. If you get the meals there, you get a private dining room and 10 course meal. Overall, we felt like we got the VIP treatment.

A great experience! The staff was amazing and the stay perfect.

素晴らしい接客と対応でした。朝食時間を直前（15分前）に変更依頼しましたが、完璧に対応していただけました。部屋内のビール３本無料には驚きました。夕食も、カニを剥いていただき助かりました。 設備も新しく綺麗で清潔に保たれてます。セルフラウンジも良かったです。

The staff were friendly, helpful, and went out of their way to make you feel comfortable. I was thrilled with my first “real” ryokan experience. I would not hesitate to come back or recommend it to others.

We stayed in a room with a private onsen, which was fantastic, the views were fantastic, the staff fantastic and the breakfast buffet was fantastic. A great place to stay!

飯店環境清靜優雅，員工服務親切體貼，房間寬敞舒適又乾淨，雖是傳統溫泉飯店但非常新穎。不管是說中文或英文都有相對應的員工服務。 飯店下午四點後有提供城崎車站接駁的服務，可以走到車站對面的遊客服務中心請人員幫忙通知飯店來接駁。 如果想在城崎溫泉住一晚，非常推薦水翔苑。

The room were nice and clean and had all needed amenities. We were picked up from the station in a shuttle bus with other hotel customers and at our arrival we were kindly greeted by staff who gave us a full tour and explanation of the property. The staff was always attentitve and kind with us. We also had dinner and breakfast included and they were delicious. Unfortunately, it was a bit too much food for us, which is a nice problem to have, but also a lot of waste. In general, everything was 10/10 and I would definitely come back and highly recommend it. The on-site onsen was also great for when you would like a late night or super early bath and have had enough of the town onsens.

Great

非常愉快且舒服的住宿體驗，客房十分乾淨，員工服務也都很棒，雖然因大雪被困在城崎溫泉，飯店十分盡力幫我們尋找交通工具。有自己的接駁車可以過去外湯區，整體住宿令人十分滿意，下次再來時，還是會選擇此飯店！

這間温泉酒店是我第一次入住，雖然與JR站有點距離，但因有接駁車接送，所以都沒什麼問題。客房整潔，職員服務友善，早上我們到達旅館後，因未到Check in 時間，都熱情地幫我們登記入住和寄存行理，還安排車輛送我們到温泉街遊覽，這個超讚。設施方面，浸完温泉後有免費雪條吃，有汽水喝，有按摩機(全部免費，任用)，還有房間內有3支免費Asahi啤酒提供，感覺係超值。晚餐更豐富，又美味。下次到城崎會再入住。

A reasonably priced ryokan in Kinosaki Onsen, which is tattoo tolerant. Very good breakfasts and dinner in traditional ryokan style. Very accommodating staff. Nice additions to their onsen area are sauna and outdoor cold plunge, not often found in Onsen. A bit of a hike from town but convenient free shuttle service.

Onishiya Suishoen provided a truly wonderful, next-level Japanese experience for our family trip. Both the dinner and breakfast were delicious. The onsen was the absolute highlight—my mother called it her best onsen experience ever! The staff's customer service was warm, hospitable, and made celebrating her birthday a delight. Highly recommend!

The staff was amazing. Very relaxing stay. Best sleep I've had on the Japan trip!

Short walk to shops. Not too big or not too small size onsen.

Staff was very accommodating and the dinner/breakfast was amazing (:

日本庭園がとても素敵で癒されました。お料理も美味しく全てが個室でゆっくり頂き満足でした。

Excellent staff. Very nice room. Onsen is very good.

We had an amazing stay in the beautiful small town of Kinosakionsen. Free pass to all onsen in town, and free shuttle in the evenings to town (about a 10 minute walk). A variety of small restaurants are in town too, as well as cafes and plenty of gift shops. The room was very cute and cozy!

Staying in the Tatami traditional room was a great experience. Kuk, at the front desk, was extremely helpful! A very relaxed atmosphere made for a wonderful stay

Unbelievable. The best hotel I have ever been to.