I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests). Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped. More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation. Other hostesses beside the owner were polite and apologetic of our stay.

Rustic authentic experience

식사가 맛이없음

大浴場がよかった

客室は、角部屋だったので景色も素晴らしく掘りごたつがあって快適でした。食事は部屋食だったので、のんびりと食事ができました😊一番良かったのは、お風呂です🌼大浴場から貸切風呂まで、全部入りましたが、お湯がとても柔らかくて素晴らしいお湯でした(*^^*)接客も良くて、快適に過ごせました😊また、行きたいです🌼

It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you!

Incredible hospitality

I loved it!!!! It was an amazing property. You can access by their free shuttle transportation or by taxi. Walking there is not an option. It is a ver very very long walk and walking up

Tout était parfait, le lieu est magnifique, le repas du soir ainsi que le petit déjeuner servis en chambre sont copieux et réalisés avec des produits frais et locaux. Le service est authentique et très professionnel. Un vrai plaisir d'avoir séjourner au musashino bekkan!

A lovely stay, the staff was all so wonderful, the place was extremely peaceful and the baths were incredible. We enjoyed the massage chair room too, and all the amenities at the Ryokan. Our only downside was the food, it was beautifully prepared and had a wide spread, it just was quite different for our pallete. In hindsight, we may have preferred the beef option. Very unique to try though! The room was clean and beautiful, and we appreciated the smooth check-in process. I would recommend to anyone wanting a unique, relaxing, and beautiful stay in Hakone!

Was a wonderful authentic experience the staff were very lovely and we really enjoyed trying out all the different onsens. We particularly enjoyed the ones that were outside. We really felt immersed in nature. The relaxation room was also excellent and we really enjoyed the massage chairs. Trying the different traditional Japanese foods was a cool experience not all of them were our preferred taste, but was interesting to try. The staff were really excellent and kind.

Musashino Bekkan is a truly amazing place! As soon as you walk in the front door, you know you’re going to have an authentic, Japanese experience. The lobby and rooms were very clean and comfortable. The staff was very friendly and their shuttle was very convenient. If you are at the train station, they offer to pick you up whenever you are ready to return to your room. Our dinner and service was amazing. The food presentation was spectacular! The areas around the property allows for scenic, relaxing walks. The baths were also very clean and comfortable. I would strongly recommend Musashino Bekkan if you are staying in Hakone.

Incredible service with impeccable respect

Sehr gutes personal, war ein traditionelles erlebnis als abschluss des hakone loops.

Slitet, mögel

The staff were very attentive and helpful. The room was beautiful and so was the view. We really enjoyed the forest private bath, and if we’d stayed longer we would have also tried the mountain view bath. We found that the meals offered plenty of food - bordering on too much for us. We would have liked the option to pick what we wanted to eat from the days menu rather than take every dish.

Really cool stay if you’re looking for a traditional Japanese Ryokan/Onsen vibe. The building is older and does have a moldy smell (which isn’t suprising considering the moisture from the Onsen’s) The Onsen’s were tattoo friendly as I have a full sleeve and they didn’t care. Don’t have to pay extra for private onsen if you don’t have one in your room. My wife and I slept on the Tatami mats and I will say I’m glad it was only 1 night, cool to experience but definitely woke up stiff and sore. The food experience was extremely unique and definitely not for everyone. Traditional Japanese cuisine and ingredients. Overall was a fun experience and the staff were excellent!

This is the best Onsen and Kaiseki experience I’ve had so far (out of a half dozen). Everything was great.

It was very hard to communicate from the ryokan since most tourists do not have Japanese phone number. We will not coming back.

if you want to live in a Japanese-style hotel, look no further. The facilities and staff are outstanding. Tatami floors. Futon beds. Serene property. Hot outdoor soaking tubs. A really nice change of pace from Tokyo.