Very clean ,staff friendly

Nice location and we enjoyed the pool. We saw them replacing the waterslide water and checking the ph level of the water. Also, water park staff supervised which is a plus. The rooms were a little musty smelling and the carpet needs replacing as it is showing its age, but clean room and comfortable bed. Breakfast was excellent. Very busy weekend so some areas were a little messy at times as staff was working hard to keep up with all the guests. Parking loading zone at front of hotel was blocked by work trucks when we got there which was annoying after a long day of travel. Would stay again.

Friendly staff, clean rooms, and a great restaurant! It is

go for the underground parking, its well worth the extra $$

Better food options

Yes & N/A.

Front desk staff some are very nice they were above and beyond and did the hospitality right. But others like the manger of the restaurant. Very aggressive and confrontation to defend the rude experience. One night I was at the buffet in the morning . One staff have been informed that I'm a guest . So I got seated the other waiter came with sneakyness ( has a Hench and wanting to investigate but with a nice face and smile and careful steps ) come to me asking me if I need anything then asking is I was working with anyone like air Canada then slowly asking if I was a guest .I just stood up and left and made a complaint. I already was seated n I told the other waiter that I was a guest. When I went to the front desk they were laughing in my face . Chief called and tried to make up but I wanted to check out and left because I didn't want to stay with the vibe that I'm being judged. Next week ok r two I forgot about it and brushed it off because the Chef was very sincere about the experience and apologized sincerely. . The next visit I went to the lounge at night to order something before bed. I asked the waiter for the menu and when I was about to order I said I'm ready to order. Then she loudly said " what can I get for you ? Butter chicken!. I said why would you think I was gonna get butter chicken. I said I'm good thanks and as i was walking away to bring to the front desk. She is following me to the front to make sure she is there when I make the complaint. Sonfro

Place smelled good, no wifi?? $30 for parking- per night?? Offer a discount on parking when you have no wifi. Provide more coffee stuff- or gage complimentary coffee in the morning. Pool is meh. Staff could be friendlier too.

Was not aware that there was a breakfast included

Always a great stay. Convenient to downtown. Clean and comfortable. Parking is quite expensive so be prepared. Elevators are slow at peak times. Stay here most times when I’m in town and it’s always the same level of good service.

Hot tub was good the shower in the room was terrible. Very little pressure.

Yea

Amazing staff and breakfast omelettes. Super fresh fruit like raspberries, strawberries, blueberries and blackberries.

Excellent hotel with great rooms and great amenities. The restaurant was fantastic, the pool and water slide was great and the club lounge was awesome! So nice having quick access to the mall!

Clean room friendly staff

Room was great for visiting extra sitting area and access to the lounge with the suite

Very bad Experience from the lounge server and from the restaurant staff . One server was asking if I'm a guest or not the other server tried to be funny by suggesting butter chicken to order

Very good staff and service

1919 staff were friendly and engaged and we really enjoyed our time sitting in the lounge.

Great location