Arrived late one evening to check in. Reception demanded the tourist tax in cash. Reception staff quite grumpy and not friendly or welcoming. No mention of the need for cash in the booking confirmation or any correspondence beforehand so wasn't carrying enough with me. Offered to pay card and they said no but get cash tomorrow and pay tomorrow. I thought ok no problem. However, 10am next morning cleaner comes barging into 4 of our rooms without knocking or any warning whilst still sleeping to handover a note demanding the tourist tax needs paying. Completely unacceptable. Rooms were ok but scruffy. Bathroom not great and shower didn't drain properly meaning standing in a puddle whilst showering. Bathroom drain had funny smell. Breakfast was ok. Coffee terrible - some of the food ok, some not really edible but enough to get a breakfast together. Overall the place is ok as a cheap option but a lot more attention to detail is needed and the barging into rooms is completely unacceptable. Pools and outdoor areas are nice. Feels like the rooms and especially the bathrooms need a revamp.

The only part of this hotel that was ok was the room size and hotel receptionists. Bar staff seemed to have a problem serving if you were not All Inclusive. Pool was never clean, murky and just full of sun cream, dead flys, wasps etc. General cleanliness of pool area was poor. Room was large but bed mattress old and very uncomfortable. Breakfast included was standard until we found insect legs in with the scrambled eggs. Very disappointed had high hopes with it being a 4 star rated hotel? Questions need to be asked about how these ratings are given. I have never complained but feel expectations were not met, never a 4 star hotel, if we could have found better accommodation we would have moved, 12 year old was disappointed at the pool so we ended up spending allot to take him to other places.

Rooms were ok, needing updated, Aircon was good. What really let's the hotel down is the food, we only had breakfast and couldn't imagine how bad dinner would be. Eggs like rubber, croissants like rocks, cold beans, tinned fruit, over cooked stuck hard together bacon. How's it possible to get it sorted wrong. Crazy. The entertainer guy was amazing, upbeat, friendly and enthusiastic.