Didn’t use the pool

Not a good location travel in out to city is terrible

Rooms were older and small. Dining staff were okay, but Front Desk and administration staff very disorganised and charged us for the wrong booking. We have yet to see our refund after three days.

Clean rooms, friendly staff, good breakfast and overall a pleasant experience. Thank you!

Good experience

Over all the stay was satisfactory. But the metro train construction is ruining the area...

It was a pleasant stay.

5성급에 준하는 기본기를 갖춘 서비스와 시설을 제공했습니다. 뷔페는 수준급이며, 직원들도 친절합니다. 화려하지는 않지만 안락한 호텔입니다.

Aklum & Jeyashree - the hotel managers - should not be working there. The worst customer-service training they have. DO NOT leave your unopened food packets , they will steal it. The room was filthy and dirty and the shower knob was broken and took ages for them to fix it. This all , inspite of paying for the junior suite room costing Rs.6000 a night, and we stayed 3 nights there, totalling Rs.23,000 with GST. NOT WORTH THE STAY. Please stay away from this place, we are from US and will not approve of this place VERY VERY BAD.

Overpriced for What You Get – Poor Value and Comfort!! I recently stayed with my family and, unfortunately, the experience did not meet our expectations. We arrived approximately two hours before the official check-in time and requested an early check-in. Despite our polite request and the fact that we were traveling with a child, we were told that no rooms were available. This was quite surprising, as it’s the first time I’ve encountered a hotel unwilling to accommodate early check-in, especially when rooms often are available. We were asked to wait in the lobby, which was inconvenient and uncomfortable for my wife, son, and me. The room itself was underwhelming. The cleanliness and quality of the room, bathroom, and amenities did not reflect the price charged for a one-night stay. Additionally, we were disappointed to learn that only three small bottles of drinking water were complimentary. When I later requested more water at the reception offering to pay for it, it was never delivered. The bed provided was only suitable for two people, which is not ideal for a family with a kid. This lack of accommodation made our stay even more uncomfortable. Overall, the experience felt more in line with what one might expect from a two-star hotel, not the standard or value we were led to believe we would receive.

Nice and friendly staff but service levels could do with improving in certain areas. Room cleaning mostly a challenge, always something missing or not replaced. Couldn’t use swimming pool because every day there are children swimming lessons taking up whole pool for min first 3 hours 6-9am. Then pool closes 6pm so I couldn’t even swim after work! I complained but taking revenue from swimming lessons is obviously more important than guests use. The automatic piano in the lobby is annoyingly loud and during my Dec stay they played same 6 or 7 tacky Xmas songs on loop which was everywhere, toilets,restaurants,lobby,lifts,walkways,pool you couldn’t escape it. The bar is very dark and overplays loud techno music with extremely distorted bass. Service can be slow in there. I will only come back here if holiday inn is full. Cleaning in rooms not brilliant. Behind blinds/curtains is black/grubby and whilst looking for tv remote saw u see the bed thick dust/hair and an old pair of knickers!

Hotel target is mainly local

Overall value for money

Liked the 2 room suite on the 7th floor with a nice view. Had some problems with having the suite cleaned properly and timely. The staff was helpful and accommodating, especially Sabita in Reception

Should have been a one night stay but owing to severe weather conditions we were forced to cancel our travel plans and stay another night. Thankfully we had chosen thus wonderful hotel so although we were disappointed not to travel it was made enjoyable by the wonderful staff and superb hotel. I would definitely stay here again and thoroughly recommend it.

It was ok for one day but not for longer time.

Good property for business travel in reasonable price

Very poor staff management! No co-ordination between their own employees. One issues invoice and the manager does not. Very poor management! Never again Turyaa!!!

In general the stay was peaceful and had great time.

In general the stay was very good. They have accepted all the requests and fulfilled with our satisfaction.