7,4
Hài lòng
Từ 879 đánh giá
Vệ sinh

8,0

Tiện nghi phòng

7,4

Dịch vụ và Tiện ích

8,0

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Đánh giá của du khách Viva Heavens by Wyndham, A Trademark All Inclusive

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
Camila
icon- cùng Bạn bè
cùng Bạn bè
10,0
/10
Đánh giá cách đây 13 tuần

Expedia Group verified review

Our entire group of girls had an amazing time at Viva Heavens. The staff were extremely welcoming and made our stay so much better. The food was also good for an all-inclusive. We couldn’t have asked for a better time. Even some of the entertainment employees became our friends. We also went during the “off-season” so the hotel was a bit quieter but we didn’t mind that at all since the employees still made it enjoyable. The cleaning service was also very good and always catered to our needs. Very good stay and would come back again. :))
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Estefany
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 13 tuần

Expedia Group verified review

Hermoso resort tranquilidad buena comida buen ambiente limpieza desde el seguridad de alante hasta lo último de atrás no hay quejas todos muy lindos amables siempre con una sonrisa para brindar y buen servicio para ofrecer gracias Isa Juana Omar Persia Mary Jenny Ranfi Carlos José Amaury Ángel Evelyn los que no mencioné aquí es por qué es mucho pero de corazón saben que estoy agradecida con todos espero volver pronto mi corazón está rebosado de amor y agradecimiento ♥️❤️♥️
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Eric David
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
4,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

We recently stayed at Viva Heavens by Wyndham with our family and, while the facility itself was well-maintained and the beach beautiful, there were serious issues that would prevent us from ever returning. Most of the staff, including bar and concierge services, were friendly and professional. However, the front desk was a major exception—consistently uncooperative, inflexible, and in one disturbing instance, refused to return my daughter’s passport, creating a situation that felt inappropriate and alarming. As a parent, this was deeply unsettling, especially in a foreign country. I escalated the incident to upper management, who handled the report professionally, but the experience has stayed with us. If you're traveling with children or are a woman traveling alone, I would strongly caution against staying here. The food was another major disappointment—bland at best, and in some cases, caused illness among members of our group. In over 20 years of travel, this was easily the worst food experience we've had on vacation. Given the health issues and lack of quality or variety, the dining alone is enough reason to look elsewhere. In summary: Safety concerns at the front desk, poor food quality, and illness from food/drink made this a regrettable stay. Spend a little more and go to a resort with higher standards.
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Juan
icon-Giải trí
Giải trí
8,0
/10
Đánh giá cách đây 14 tuần

Expedia Group verified review

The resort is very clean, good choice of meals and the staff is very attentive.
MAXIMO
icon-Giải trí cùng Trẻ em
Giải trí cùng Trẻ em
10,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

El personal fue espectacular muy amables y serviciales
Hector
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
10,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

Todo me en canto🙌
Jose A
icon-Kinh doanh và Giải trí
Kinh doanh và Giải trí
6,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

They can improve in some area but especially the food choice.
Pedro
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
6,0
/10
Đánh giá cách đây 17 tuần

Expedia Group verified review

This resort needs to update the property ( rooms ), good entertainment but I paid extra for earlier check in and I don’t have my room after 3 pm
Kayla
icon-Giải trí cùng Trẻ em
Giải trí cùng Trẻ em
10,0
/10
Đánh giá cách đây 17 tuần

Expedia Group verified review

The property was well maintain and the food was really good and the only thing is the animation team was not as good it needs more improvement
Samantha
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 17 tuần

Expedia Group verified review

My family and I went on vacation to Viva Heavens and had an amazing time. The resort is smaller than the usual, but the food and entertainment were great. The staff were also very welcoming and helpful. I highly recommend if you’re looking for an affordable, relaxing, and calm vacation.
Lisette Altagracia
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

The service and staff were very good, ,,, didn’t like that the room needs to be more remodel , needs more lighting
Daniella
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
4,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Food was pretty bad. And service was worse. Very rude bartenders and staff. Worse all inclusive resort we’ve ever been too.
Thanniky
10,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

La comida es super rica
Pavan
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Would not recommend
Jose
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Muy buena considerando relación precio va lo ofrecido. Hotel pequeño pero con la ventaja de que todo es accesible. César de Front Desk me ayudó en todo momento y fue muy amable
Vrej
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

My daughter has celiac disease. When we made the reservation, we made sure we called the hotel ourselves and told them about this. They said they were options for her to eat. When we arrived, we received a letter in Spanish explaining that she had celiac disease and that we were to give that letter to all of the people who were involved in restaurants. Unfortunately, there were some places who served food who did not understand the letter. In my opinion, this is where speaking English is a benefit to Tourists even though the letter was in Spanish, they still did not understand and when we tried to explain, they did not understand us. Celiac disease is something that we don’t mess around with given this reason as to the workers not understanding the tourist who were staying at their hotel is how I rate an average.
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jose
10,0
/10
Đánh giá cách đây 18 tuần

Hotels.com verified review

it’s a good hotel happy the second day of stain the patrol remove everybody from the water because the waves was too stronger
Veronica
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
8,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

We loved, all of the dance instructors and yoga. Ms. Marie from the front desk was wonderful and so was Ms. Juana from Viva Club. Our Private Tour guide Mr. Enrique was knowledgeable and kind and we really enjoyed the drive around. The all inclusive food options from breakfast-Dinner were fresh and hearty and delicious. Hard working people, professional and kind. We will visit again and want to join membership.
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Mercedes
icon-Giải trí
Giải trí
10,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

Viva Heavens has been the best hotel I have stayed in. This was my 2nd year visiting in a row. I LOVE EVERYTHING about Viva Heavens. Such friendly staff who go out of their way to make you happy. The food is delicious, especially the Buffet restaurant. Every night is a different menu and the 4 restaurants are truly fine dining. The hotel and rooms are very clean. And above all i felt exteemely safe at all times.
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Jose Carmelo
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
8,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

The a la carte option was not good. Only experience 2 restaurants due to others not available.
Số lượng đánh giá trên mỗi trang
20
40