The hotel photos look promising, but the reality is something quite different. I encountered so many issues in this hotel with the service and facilities. Firstly, they forgot to pick me up from the airport, and when I finally arrived didn't acknowledge the problem or try to put it right. Other problems include: lack of airport and town centre shuttle service (advertised on their website but not provided); the room (uncared for, worn out furnishings, strange smells, broken fridge, slow internet, tea but no spoon, beer but no bottle opener, very limited room service menu); the food (bitter coffee, stale bread, watery beans, green hard boiled eggs, all relatively expensive); the pool (no cushions on seats, sauna, steam room and hot tub all not working); hotel surroundings (unpleasant smells, noise from loudspeakers and music performances booming at top volume).
