High Class Service and Very Clean and tidy property Beautiful Place

This is to advise you that we were utterly disappointed with our stay at Hill Rise by Edwards Collection. • Driving to the place, it took us over an hour to find the address, as the address given was 79 Dumbula Road, whereas the actual address is 33! There was only a tiny hidden sign post. No one answered the phone and upon reaching, they did not open the gate for 15 minutes, despite honking the car horn in the rain. • Polite but utterly incompetent Manager and his helper/waiter, who was about 20 years old had no clue about service. I had to help • The place is nothing at all like the photos; photos and website descriptions were completely misleading. Photos taken by fixing mirrors to extend the views/size. Only one house with 4-5 rooms in a line off a corridor leading straight to the kitchen. As a result the whole place had constant cooking smell. • Could not stay in the bedroom because of smell. The bedroom had no views, no TV or phone in the room. There were blood stains on the bedroom carpet. Bathroom door would not close. (I have photos to prove) Smelly towels, blankets and pillows We would not have accepted all this, but we had no choice at 6-7 PM on a rainy evening and no way to contact the owner, who presumably lives in Colombo and has left the property/guests at the mercy of the incompetent Manager

We spent more money to get a nice 5 star hotel but were massively disappointed, at best a 3 star property. Looks good but all ends there! - check-in was a struggle, no information was provided without having to ask for it - there was no key to our room, the door remained unlocked throughout our entire stay despite asking for a key - no information in the room and some services not available as advertised e.g. spa facilities or mp3 player - room was damp, walls, carpets, bedding - all damp and smelling bad (very wet weather but still) - fire place and firewood but a fire wasn't allowed. Only a small electric heater was provided - breakfast choice didn't exist, after a fruit bowl you could have only sausage, bacon and egg - room service items repeatedly not available but on the menu - nothing around, close by restaurants are of low standard Don't get my wrong, the place looked lovely and the staff did try very hard - it just wasn't up to the price and 5 star advertised.

Google Map 통해서 호텔 도착한 시간이 밤 7시 조금 안된 시간. 황당하게도 Main Gate도 잠겨 있고, 호텔 내/외부 전등이 모두 off 상태였음. 예약확인서에 있는 번호로 전화했으나 아무도 응답 없음. 30여분간을 그 앞에서 기웃기웃하고 전화를 하다가 포기하고 다른 호텔은 찾아 그 낯선 곳에서 야밤에 헤매고 다님. 갔다 온후 왜 그랬는지 호텔에 전화해서 문의했으나, 자기들은 정상적으로 다 근무하고 있었고 나를 기다리고 있었으나 안 나타났다는 이야기 뿐 ... 분통 터지는 경험만 ㅠㅠ

HEAVEN ON THE ISLAND We Friends Stayed 2017/04/12 to 04/13 , The Hospitality is Extremely Extraordinary !! Where you will get your freedom to maximum , with a beautiful lovely Lake Side Fantastic View , You won't ever regret for staying there ! And Thank You So Much for the great Hospitality and Definitely will stay Again !