Absolutely amazing stay. Exceptional hospitality and very clean place. Would definitely recommend.

The room smelt horrible upon our arrival. There were no other rooms available due to the busy ski season. The staff used fans and febreze to try to remedy the situation while we waited in the lobby for a few hours for the room to air out. By the time we were heading to bed the room had aired out a bit but the smell still lingered so we had to sleep with the window open in 25 degree weather. The next day we skied and when we came back around 5 PM the smell was still lingering. We couldn’t bear to spend another night with the smell and they didn’t have another room for us so we had to find accommodation elsewhere. We asked for the second night to be refunded and have still not received any update from the hotel staff. I would give it 0 stars if possible. We paid close to $500 per night to stay in a smelly room and the management did nothing to help remedy the situation.

テレビが小さく電子レンジも地下まで行かないと使えず値段の割にはコスパが悪い 宿の雰囲気はとてもいいと思います

Amazing property! Loved the onsen and family owned feel.

Location and staff friendliness was amazing!

Very old dated with limited amenities in the room. Old furnishings. Noisy. Comfortable bed and well heated. Very pricey for what you get.

I booked a stay here very last minute. For the price tag I was very underwhelmed, the carpet in the room has seen far better days and the bathroom was nothing more than the bare essentials. Everything was very outdated. This is the only hotel I have seen in Japan that didn’t have a bidet in the bathroom. The rooms are decently sized but a large amount of space is taken up by a weird array of furniture that isn’t super usable because of how much space they take up(ie the table in front of the couch that has to be moved outwards to use the couch comfortably, which then blocks the entrance and desk) The staff were very friendly and helpful though!

Near eating place and bus stops to ski resort

館内は落ち着いた雰囲気があり、とてもよかったです。 宿泊した日は、近くでイベントがありバイカー集団の方たちも宿泊していたせいでロビーや朝食時は、とてもうるさかったです。 ホテルは良かったです。

Excellent breakfast

Olivia and her team were very warm, welcoming and helpful. Shakespeare Hotel is very charming, has everything you need and it is located conveniently close to Base Camp where you catch the shuttle to the mountains.

I stayed for 3 days whilst my friends apartment had guests. The hotel staff were lovely, the room was small but clean and did what it needed. Location is very good. Would recommend.

19時以降朝まで、ホテルの従業員が いなくなるとは有り得ない。 テレビのリモコンが壊れて操作できなかったが、 そんな事は全然、大丈夫な事。

食事付きプランだったがお店はホテル外のお店で雰囲気と料理どちらも良かった。

フロントの方はすごく丁寧、親切です。 ただホテル自体が古いのか、証明が暗い。そして 暖房があまりきかない。この２点が残念でした。 それ以外は家族４人でゆっくりはできました。 ありがとうございました！

スタッフの方がとても親切でした。 トイレの便座が暖かければ一層良かったと思います。

近くに飲食店もあり、ゲレンデも近かった。 応対も明るく、サービスも良かった。

立地は申し分ないです。外食、テイクアウトなど沢山あります。部屋は清掃が不十分で前泊者の物やゴミが落ちていました。壁が薄く隣りの部屋がうるさいと眠れませんがフロントは19時までなので対応してもらえず我慢しました。客層はほぼ中東やアジア系の方がほとんどで日本人はあまり見かけませんでした。フロントもアジア系の外国の方です。 暖房があまり効かず寒かったです。

夜スタッフがチェックインする時いない。荷物など運んだりしてくれたらもっと良い

部屋が少し寒かったです