Room cleanliness needs to be improved. Curtains and bed skirting were dirty

Staff. Our room suffered from noise until 10.30 as our room was below the roof bar restaurant Everything else was great and the staff were so helpful

Very clean rooms and very helpful, courteous staff. Breakfast was lovely.

Gulvet var beskidt og alt virkede nedslidt

Friendly staff super helpful tried to speak English whenever possible. Rooms are clean, bed comfortable and good breakfast included. Good location for attractions

The rooms were spotlessly clean and comfortable. Great food, wine and wonderful staff! Highly recommend this hotel!

Staff was courteous. Amenities, cleanliness, and overall upkeep could be better.

Staff was wonderful and extremely helpful. Very eager to make one feel welcome and taken care of. An aide and the other young lady ( who I am sad to say I seem to forgot ) at desk were great. We had a very early flight and breakfast was waiting for us as was prearranged with the night clerk also very accommodating. The rooftop restaurant was tasty. Would definitely stay here again. Recommended

The bed was super comfy and the staff very helpful and responsive. We loved the rooftop bar, but the “pool” was less than expected and if that’s what you’re looking for, keep looking. And uber or taxi is cheaper than what the hotel will arrange. But the location was perfect and the stay overall very good.

The room was on the smaller side but about what we expected for a big city. The bed was very comfortable, and the room was quiet, so we slept well. We appreciated the central location, within walking distance of many sights and dining options. The rooftop bar view is beautiful, but we didn’t love that smoking is allowed there.

Staff were friendly.

third time I take a room in this hotel ! nothing to said very good hotel

A lovely botique hotel with a distinctive design. Wonderful walkable location, very helpful staff.

The hotel sits in a good location near a metro station and close to a nice park. The National Museum is only about a 12 minute walk and there are a lot of dining options nearby. I would definitely stay here again.

This hotel is a really perfect balance of history and renovated amenities. The staff were incredible all around. Rooms were nice and comfortable and quiet. The pool needs a but more care as it is popular with the birds but otherwise the roof is amazing and I enjoyed it every day I was there. Exercise extra caution after dark in the area around the hotel. Person on moped attempted to snatch my phone 1 block away. Hotel feels safe and secure. Just extra caution is needed after dark. Highly recommend for a visit to Santiago. Walkable to many many great museums and neighborhoods.

I stayed at this property as a solo traveler and everyone was so helpful and kind. I felt really protected and safe at this hotel. It was also close to shopping, museums and great restaurants. The front desk staff was always so helpful and kind and always willing to answer questions. The restaurant staff was also great and attentive. I highly recommend this hotel for those traveling solo or want to be in the heart of the city.

Ótimo hotel, conforto e café da manhã. Além da localização.

The staff speaks English and we’re all very nice and helpful. However, the room was very dirty. Not just from the last cleaning but from lack of proper cleaning for a very long time. Also, the room needed refurbishing with paint, caulk, fixtures, etc. The towels were so over used they were gray and one was frayed. One of my pillow shams had eye make up on it. The room was very large and had a huge bathroom. The breakfast is nice and has many options. The rooftop bar was a nice place to have a few drinks and snacks. The pizza was quite a bit underdone. We were able to walk to the Hop on Hop Off bus in only a couple of minutes. The hotel staff provided us with a chip for a small discount.

many shops, restaurants and cafes within a walking distance, also metro stations and multiple bus stops very near. the staff was very helpful with everything and the breakfast was rich.

We stayed here on our first visit to Santiago and found it to be a comfortable and welcoming choice. The location is excellent, with plenty of boutiques, cafés, and restaurants all around within easy walking distance. The room was clean and well-kept, though the wooden floors did squeak a bit. Most of the staff spoke English, which was very helpful as first-time visitors. Parking in the area is difficult, but we didn’t have a car and honestly didn’t need one since everything was close by. Overall, a very nice stay in a great location.