I have previously left a 5 star review after an excellent stay in a different room.We returned for my husbands 50th birthday & decided to stay in the most expensive room. It was a lovely room, although we were there for check-in, we had to wait 45 minutes to be allowed in because apparently there was a problem in another room that needed to be accessed from ours.Then the heating went and hot water disappeared after about 10 minutes when my husband tried to run a bath.The receptionist came round and fiddled with the boiler.It worked again.We didnt get to use the bath earlier so we used the hot tub.Lovely! Went back inside & it was freezing.Heating had turned off again and no hot water.Receptionist came over again and showed my husband how to refil the boiler if it happened again.She also offered to bring a heater over. We had to fill the boiler 3 more times, once at 3am because the place was freezing.The front door has a terrible draft.We said we were dissapointed in the morning at breakfast which was nice, but not as good as the first time we went.This time there was no continental breakfast available to choose from which used to be set up on separate table in additon to your hot breakfast. At checkout the receptionist was gone and the person there argued there was no problem in the room.Apparently someone snuck into our room at breakfast to check!So we asked to speak to the manager.This was 3 weeks ago now.A deal was offered for another stay when theyre quiet.So disappointed

The room was amazing and the lady on reception was lovely

Hotel and the rooms are well kept. We stayed for a weekend getaway. Staff was amazing and very welcoming. Our suite was amazing.

Really pleasant stay the staff are great, the room was huge, very clean. Hot tub excellent.

Brilliant

Staff amazing can’t do enough for you and the hotel is amazing

Our stay was amazing from start to finish! The room was very clean, warm and had everything you would need. Staff were extremely friendly, welcoming and always happy to help. The food was delicious and well presented, overall definitely would recommend and can’t wait to stop again :)

Amazing rooms, Friendly staff

2 days well spent at this lovely homely property! Located in a great place with easy parking. Richard is a right bloke, would loved to have stayed up talking to him at the bar but after walking the local fells went to relax in the brilliant room. The hosts put their heart & soul into making everything perfect. We would certainly return.

Lovely clean suite,

Nice pleasant room. Quiet. Slight disappointment would be the creaky floorboards and the low ceilings just as you exit out of bathroom within the attic suite. Rest of stay was faultless. Would come again.

Service was amazing, the rooms are stunning and welcoming

Booked as a short stay for our wedding anniversary. I've seen this property many times as we've walked between Windermere and Bowness and been intrigued by the waterball outside. Didn't actually realise it was this hotel when I booked. We stayed in a lovely suite with an outside hot tub, a steam room,small sitting area and jacuzzi bath, as well as separate shower room. When we arrived the room wasn't quite ready, which we expected, as we were a little early. We left our car parked at the property and walked into Bowness for the afternoon. It's about a 10 minute walk. When we returned , we were thrilled with our room and the lovely touch of an anniversary card. We'd asked for restaurant recommendations for our anniversary meal. The breakfast was hearty. There's no buffet but a menu, which provides plenty of choice. We had cereal with fruit compote,full English with mixed toast , juice, and coffee but there's all sorts to choose from so I'm sure almost anyone could find something to suit. The staff were lovely, friendly and attentive without being intrusive. I'm not one for overly fussy staff but that's just me. The hotel is an easy walk either way into Bowness or to Windermere Village and is right opposite a bus stop we've used before to travel further. Theres not really anything negative I could say about the place tbh. If I was being picky I'd say the water pressure in the shower wasn't great but that's about it. I'd definitely return for another special o

What a lovely little break we’ve had as this hotel. Great location/ lovely staff / perfect room. Spacious and so clean and tidy, felt very luxurious and such a comfortable bed! Lots of lovely refreshments provided. Clean towels if required daily Room service if required Overall 10/10 we will return!

Beautiful hotel, cannot fault anything: service, comfort of room, breakfast beautifully cooked. Amazing suite for the price, really well thought out decor and features

Not much to fault, the decor is boutique, so it can feel a bit dated, but I guess that’s in the name. Only negative id give is the bathroom sink the water takes a long while to warm up (sugar suite) and the hot tub tv did not actually work , all other things I could mention would be pretty trivial, so otherwise was a good stay overall.

Fabulous suite, fabulous customer service. We even got shown around the other suites when we booked out so we could see what other suites are available. We will most definitely be back. We’ve stayed in other high end boutiques in the area, but this is by far the best.

Friendly staff, ten mins walk to town, room was great - hot tub outside with roof over it. Breakfast delicious. Can’t fault anything.

10/10 Perfect birthday present for my partner Quiet,close too main area, clean and the room we got was brilliant Thankyou will definitely return

First time visiting windermere and booked this hotel for me and the Mr and it did not disappoint! Was absolutely beautiful! The rooms were modern and well decorated and the hot tub in with steam room was just perfect! We enjoyed the breakfast and loved the fact the hotel was not far from the lake. We would definitely stay here again