We've been staying at the Trecarn Hotel in Torquay at least twice a year for the past 5 years as it's within 10 minutes walk of our son and his family , Its comfortable but basic ,I think it could do with a good freshen up .Sadly this time wasn't quite as good , we had 2 choices of room .Up 2 flights of stairs as the lift wasn't working or down 1 flight which we took as we both have knee problems. My bed was uncomfortable as I could feel the mattress springs. Luckily the weather was hot so I put the duvet on top the mattress and used the bottom sheet as a top sheet . There was only I sachet of coffee on the tray and one spoon which as I'm dairy free we had to wash after each use .The bathroom wasn't very clean ,there was a long black hair on the back of the toilet and another in the bath along with a spider .The whole room was in need of a good clean and dusting and the bathroom floor a good wash especially in the corners .Maybe I'm a bit over the top as I am a cleaner in a large car dealership.But for what we paid I wasn't impressed this time .The staff were friendly especially the waitress as I'm gluten and dairy free ,they were very helpful and also one of the receptionist was a lady whose been there each time we've been staying there and always greets us with a smile .I think we will have to rethink about going there again.