Good

It’s not what’s on the pictures.

Clean enough room, but very very tired. Shower was dirty and distinct lack or pressure but hotel was fine enough for what I needed. Breakfast wasn’t great - I’d not bother and go somewhere else. £12 for a breakfast that is a 2/10 at best is overpriced. Bar closes at 11pm apart from a Saturday where it was shut by 10.

We arrived late on a Thursday evening, our room was small but was tidy and seemed clean, we paid budget so didn’t expect too much. However, we immediately noticed two large cockroaches coming up from under the carpet, my partner went to reception and we got a room change straight away and upgraded to a bigger room on the opposite side of the hotel. The new room was fine and no sign of any bugs so we stayed there for the three nights we’d booked. It wasn’t exactly dirty but it wasn’t spotless and had a bit of a musky smell, so my guess is that it’s an old building and has some damp which attracted the cockroaches, but I’m no expert! Our room was never cleaned while we were there but as we were only there three nights purely to sleep there that didn’t bother us, we had to ask reception for more milk, tea and coffee for the room which they were happy to provide. I think potentially our room wasn’t cleaned because of the change of room, maybe they didn’t know we were in there, or maybe it wasn’t a service included in our price. The bed wasn't very comfortable. The WiFi wasn’t great, I used my data the whole time and my partner had issues with the WiFi dropping off. We didn’t eat at the hotel but the breakfast looked ok, we didn’t use the bar or any of the public areas but they all seemed nice and tidy. The staff were really nice and friendly the whole time. The area for us was ideal, only a short walk to Babbacombe or St Marychurch which is why we chose this hotel.

Customer Service was fantastic from start to finish. Breakfast was delicious. Room was a little cold, but when we mentioned it, they revolved straight away. Restaurant was closed, due to lack of staff, but plenty of local options The room was OK,but headboard was solid and hurts wgen you head but it.

Room was clean, staff very good, food was great, only issue was I choose a hotel with on site disabled parking and there was none, managed to park on road but at busier times it wound be a struggle, also the lift could only be used by one person at a time and the lift was incredibly slow, the description on your site needs updating with regards to parking, but we had a very enjoyable experience.

Fairly pleased with the room. Only a one night stay and did not opt for breakfast. The room seemed clean and all the essentials worked well. This is all in the context of the hotel being a budget option in the area. Satisfactory, the main downside was the maze of corridors to reach the room.

Room was ok for what required Good price Only downside was the bar was card payments only and only told this after drink was pulled

The staff were very helpful.the Room wes nice and clean

Staff was friendly

We stayed 2 nights clean room staff very nice breakfast excellent car is a must to go round night intertainment lovely we really enjoyed our stay

Hotel was convenient for us.

There was no headboard and there was no parking even thou it was advertise with parking available but the car park is kept for coaches use only. We were asked for photo ID on arrival ad informed this was for safety reasons.

We were in a small room also the only day light we had was from a small window with frosted glass, you had to have a light on all of the time , right out side the window was a large pipe extracter fan ? Which that went off a couple of times during the night , which was noisy, waking us up, we never complained as the hotel was busy with coaches. The room got very warm . We ate in the dining couple of times that was very good , plenty of choice. Overall apart from the room and always having to go to reception for everything, from towels to loo roll. The lift was not working, so it was a struggle with cases , up two flights of stairs.

Very Tired and rambling , lift not working, littered outside ,shabby in parts

Room was a little small but beds were comfortable!

great stay but needs improvement

Helpful on check in Lift broken carrying cases up st

The Hotel is very good value for money, breakfast was grand, overall could do with updating as very tired looking, but we enjoyed our weekend there.

A ok