We booked the on-site B&B at Leeds Castle for its convenience and uniqueness.
The staff at Leeds were uniformly excellent, from reception to restaurant to castle.
The first thing that struck us about the room was the smell. It was of old vaccuum bags, or maybe wet dogs. This eased off when we figured out how to turn up the heating.
The carpet was old, stained, thin and not properly cleaned (we think they had the door open and forgot to clean behind it).
The tea in the room was undrinkable, especially with the milk substitute. (Hint: bring your own tea/coffee and a flask of milk!) But the biscuits were OK.
Bathroom was huge, with good hot water, towels and even flannels.
When we turned the heating down at lights-out the pipework make a disturbing dripping noise.
Breakfast was in the main restaurant which was very close to the room. There was a "continental" buffet and a small cooked-to-order menu. We just had cereal and fruit so cannot comment on the hot food. The tea and coffee were both dreadful. There were no tea options, such as English breakfast or Darjeeling; so we had no idea what was served. The cafetiere contained something which tasted more like instant coffee, although on inspection there were a few grounds - perhaps it was a hybrid concoction?
Perhaps the gripe which could most easily be addressed was the unusually early checkout time of 10am. Many visitors come to see the castle which doesn't open until 10:30, so we had to kill time in the cold drizzle.
