Check-in went smoothly even though I arrived earlier than the scheduled check-in time after a long drive. The staff were very helpful and considerate. The room was clean, dinner was nice and the breakfast too.

We really enjoyed our stay. The staff were very friendly and welcoming, especially the restaurant staff. Our room was spacious and the bed was very comfortable. Loved the extra large, fluffy white towels in the bathroom. We slept very well. It was very peaceful. We had an evening meal and breakfast in the restaurant. Both were good. The breakfast buffet was superb.

The room was no

Overall we had a great experience.Situated close to the town.

Breakfast was very good. Jar of Swizzle's sweets in room was very much appreciated!

The hotel could use a serious renovation.

I would describe our stay as okay however the photos on the hotel.com website does not reflect how the hotel/accommodation actually looks, parts of The Best Western in Bury St Edmunds needs refreshing with money spent on carpets and decor. The patio area not only needs cleaning but the smell of cat feces is overwhelming in warm weather.

Room located away from main building in a courtyard, which we like. Air conditioning. Twin beds comfortable and room good size. Bathroom clean but abit dated. Staff friendly and helpful. Pub that serves food just across road Easy to get bus into centre Would recommend

Express check in was useless, didn’t work and took a while for staff to turn up on reception. Room was nice apart from loads of dead flies on window sill. Got woke up at 5.20am with a lorry collecting waste from the kitchens!!

Loads of parking, clean, however all a bit dated considering price. I had a deal so was much lower priced then would have been.

The staff are very friendly and welcoming,our room was good, let us check in slightly early,our breakfast was nice good continental choices , bright breakfast room if I had to raise some negative comments ,walls are thin could hear next rooms TV till midnight,no vegan sausage at breakfast tea bag marks splashed on wall room 42 😊

Staff were amazing as were the cookies on arrival!

Very impressive grounds and gardens

Rooms were clean, equipped with what you need. Lovely touch to leave sweeties in your room. Beautiful gardens, and very friendly staff.

Clean room, parking avaliable and breakfast was ok.

No complaints

Our stay was great excellent value for money. Nice and clean. Everything you need. Good car parking. Good location. Some of the room was a little dated and worn but still fine. Staff friendly and helpful

Ok

Second visit to best western priory hotel staff very helpful and friendly rom was great stayed in same room as last time ( disabled ) looking forward to our next visit .

Staff were excellent and lovely, definitely our favourite hotel we’ve ever stayed at