Clean room. The pool can be booked for swimming or family sessions, unusual setup but works well. Staff friendly and helpful. Stayed here several times but only this time did I realise the motorway was so close, as it was light when I was leaving. The soundproofing is very good in the hotel.

I’d like to start off by saying the staff here, especially the manager and receptionist are exceptional, I cannot fault them in anyway, they went above and beyond to look after me, they get five stars. The down side is the hotel is very dated, it doesn’t look like the pictures, the gym is tired, the rooms and bathrooms especially and I didn’t have a good experience with the food. The manager sorted that though. My original room also was very damp smelling, but that was also resolved and I was able to move rooms. Unfortunately for me this wasn’t the relaxing spa evening I envisioned as a stopping point to my destination. I wouldn’t recommend and I won’t stay again. Best Western need to invest in this property, it isn’t the staffs fault, you have a very good team here and is a credit to your business, but you need to put money into the property and bring it up to date.

Breakfast was fresh, staff were lovely and we enjoyed the pool.

Room was good value, but the noise from room above was relentless, you could hear people constantly walking about, very creaky floors. Food in restaurant was pricey and not the best. Ok for a 1 night stop

Was okay. The building was archaic and awkward but comfortable enough. Made use of the steam room and also ate supper, both of which were decent experiences. Not sure how much id recommend it but I suppose at the price we paid, it was a reasonable experience.

Second stay & was pleasant. Great views outside. Easy check in & nice swim in the morning

Had a ground floor court yard room which had a lovely courtyard garden of its own. The room was nice and clean with a well kept bathroom.

We found the staff very friendly and helpful. The location of room 4 was quiet, with plenty of space with a quirky look to it. It was great for us. The variety of food wasn’t particularly interesting

The hotel is a lovely old building, this does mean its a bit higgledy piggledy but it's still lovely. The staff were lovely and very accommodating. There was a breakfast buffet with hot and cold food available. The restaurant will cook fresh omelettes, poached eggs & vegetarian sausages on request. The standard room itself was clean with towels, toiletries, with tea & coffee facilities available. There is a steam and sauna room available for guests to use for free & they supply the towel. There's also a lovely pool. All this is available to book on the Webbington Hotel website along with any spa treatments which do incur an extra charge but are well worth it. We had a really lovely weekend made all the better by the helpful and courteous staff. We would highly recommend

Friendly, happy to help staff throughout the hotel, nothing was too much trouble. Spotless room, comfortable bed and windows that opened to allow air into the room

Nice period hotel with interesting features. Room and bathroom clean. Bathroom recently refurbished. Nice pool- must book in advance.

Disgusting. Fell through hole in the floor under the carpet on arrival. Room was filthy and mould ridden. In desperate need of refurb. Not how it looked on website. Within an hour of arriving had asked for refund and booked elsewhere.

Terrible hotel

Decent hotel but like a rabbit warren. Getting from reception to your room always involved stairs. The leisure is ok but you have to walk through the gym to the sauna and back through it soaking to the changing rooms

Very dated decor, doors not fitted correctly so the light shines through all the edges. Mobile signal horrendous

Very run down, old and creepy. Something out of a horror film! Rooms very dated - even the suites! Comfy bed however. Breakfast - nothing to rave about. Locks on the door broken, toilets not cleaned well, no air con. Ok for a stop over but I would not take my family here

Staff were good The room policy is a bit strange though as you can pay the same for a twin room or a deluxe twin room. And the staff couldn't explain why

Free upgrade, very friendly and professional reception and leisure staff. Clean, comfortable room.

From start to finish, all was good. Check-in, room and cleanliness. Getting to the hotel is not for the faint-hearted, especially from the M5, some very narrow roads to navigate.

The carpets need a good clean or replacing throughout the hotel.