The “free wifi” listed in the room description does not exist. According to the staff, there is only wifi “in the lobby”. I told the reception manager, Abdulla, this should be stated in the advert and, instead of discussing the matter with me, he started arguing. Instead of answering my questions, he gave excuses, raised his voice, was impolite and argumentative, and told me to cancel my booking and leave, rather than try to find an amicable solution to the situation. When I suggested, for example, making an amendment to the advert so future clients understand the situation, he simply refused, on behalf of the hotel, and told me, rather bizarrely, that it was “not possible to book at this hotel through Hotels.com”.
Anyway, I asked to be given a room with wifi, since this is what I’d paid for, but my request was flatly refused.
As I need wifi for my work, this was a serious problem. But an even more serious issue, for me, was the manner with which I was spoken to by Abdulla: argumentative and loud, irrational and offensive.
The lobby wifi connection was patchy and slow - sometimes I couldn’t even open a map. When I told reception about the issue they just said smugly that their own phone is fine, and then made a comment about me behind my back.
Other hotel guests I spoke to said the same thing: the service is terrible, the staff don’t help, the place is a dump.
