Been using Expedia since my military service days in the early 2000's and first time i have an issue with my stay. My flight was arriving at 6am, therefore, i reached out to the property to request an early check-in. I anticipated the need for it after an 18hr commute with a pregnant wife, a five year old and a 73 year old. I was charged $150 for an early check-in, arrived early and my room was still occupied by previous renter. When asked for help at the front desk. They informed me that i was booked in a private unit and they had nothing to do with those units. When spoke managing agent she claimed she didnt know what was happening but ended up staging me in a temporary unit. When my room was finally ready at about 2pm, i noticed it had two full size beds but NO sofa bed like my booking showed i was supposed to get. When i asked the agent about a refund of my early check-in fee because i was not able to use the unit early and because the wasn't a sofabed, she said she was going to reach out to the owner and manager about it. She called back to ask if i left the "staging unit" as i found it, told her yes, with the exception of the trash in the bathroom because we all used it, she asked if i could go back and empty the trash can so they didnt have to pay a cleaning person to do so since the room was already cleaned. I asked about my refund again, the woman said if i dont empty the trash can she wont work on my refund.

満足以前の問題が山ほどありました。まず宿泊出来ず新しいホテルを現地で探しました。御社が悪いわけではないことは重々承知しておりますが、即刻このホテルの掲載を中止すべきです。

カスタマーセンターの高山さんからRefundの手続きの案内が速やかに来ることを聞いています。しかしながら、まだ何も連絡がありません。どうなっているんでしょうか？

I usually do no reviews but for this property I’ll take a few minutes. I reserved a unit at this place because it was the only place that took 1 adult and 5 children in a single unit. I come to Waikiki on a yearly basis but this year I decided to take my children. I was happy because I didn’t have to reserve 2 units for a party of 6. Anyway, 2 days prior to arrival I received the check in notice. I realize then that i had to do a self check in. We get to the unit and found the place with no issues. I was given a lock box code prior to arrival and I was ok with that. I inputed the code and had severe difficulties. The lock box was old and rusty already. After several attempts, it finally opened and got the keys. I opened the door and wow, I was shocked. The unit smelled really funky and i looked around and was really disgusted and upset because the unit was so outdated and bedsheets and towels looked so worn out. The bathroom was so disgusting. Stains all over the tub and shower curtains had a funky smell and the discoloration was extreme. The toilet had unflushed urine in it. I called management and advised them that the unit was dirty and I was told they would call the cleaners and clean again but no one ever showed up. I guess I got what I paid for. Never again!

The problem was Expedia, which listed this as a hotel, when in reality it was an air BnB in a hotel.

AWFUL!!! NASTY!! DISGUSTING!!! no water in the shower no one to help you put you on hold did not try to help just a nightmare in up going to a another hotel and the pic you all put up is not what it is the pic that you show is the Hiton so just a big SCAM

Red flags when the property wants $450 damage deposit a month and a half before trip. Called Expedia to express my concern over this. Place was horrible, never kept up. Doors off the closet and set behind the couch, no toilet paper or paper towels. No hand towels or washcloths, no dish towels either. Big tube tv that only shows snow. Sliding door that can't be opened by one person, fire detector removed from wall. No coffee maker or toaster in the kitchen, Was told I could go buy toilet paper and towels and be reimbursed. Furniture looked to be original and the place was built in the late 70s. The whole thing seemed very shady needing a $450 damage deposit for a condo, we took pics of the place just in case. Received email from hello relaxation, the place handling the unit informing me that the cleaners couldn't find the parking pass(it was left right where they placed it) and that it would be a $250 charge and one of the cleaners was allegedly cut by some broken glass. What a sham never touched the parking pass and never broke any glass either. Canceled my card with the bank right away, especially after reading other peoples account of the same organization online. People not getting their damage deposit back. Expedia shouldn't be in business with this place. I'm worried that my identity may be compromised. I won't be using Expedia after this.

Wasn’t satisfied with our stay called everyday to complain and nothing was done

It was a nice size for the amount of people staying there. Carpets filthy and found dirty q- tip with blood u set shiba bed. No soap ants face and hand towels for bathing. Lots of broken things. TV didn't work. Lighting bad.

La atención al cliente es pésima. Únicamente hablan inglés y no colaboran en nuestro caso particular a resolver inconvenientes.

들어가자마자 경악을 하였습니다. 바닥 청소는 되지 않았는지 부스러기가 밟히며 발이 더러워 졌고 냉장고와 가구 서럽장 모든 제품들이 녹이 쓸고 나무가 터져 있었습니다. 냄새도 나구요. 무서울 정도로 상태가 안좋았습니다. 그래서 제 돈으로 다시 다른 호텔로 다시 옮겨 자야 하는 불편함을 겪어야 했습니다. 참고하세요

初めての自動チェックインで、パーキングカードが置かれてなく、(二日目に持って来てもらいましたが、英語が使えなかったらちょっと困難かも？)インターネットはとうとう繋がりませんでした。ベッドはツインを希望しましたがキングダブル一台で残念でした。 エレベーターはなかなか来ないし、色々もんだいあったけど、立地もいいしプールもとっても楽しかったし、チェックアウトも鍵をケースに返すだけで簡単だし次回も利用したいです(^ ^)

最悪です。まず　最初にメールでデポジットを要求されます。ホテルズドットコムに聞いたところ必要ということがあとでわかりました。部屋は古く全く整備をしていません。ベランダに出る窓は開けると閉まりません。閉めるには大変な力で窓を持ち上げて何回も少しずつ閉めなければなりません。トイレのドアは全く閉まりません。半分以上開けたままで用を足します。取手はネジが外れ取手の角がドアから出たままで　妻は腕を、私は背中を怪我しました。ひどいの一言です。冷蔵庫のドアは錆だらけ、テレビはなんとブラウン管タイプ。お金をかけないのにもほどがあります。ここは個人のオーナーが貸し出しているようで部屋によって当たり外れが大きいようですが809号室は絶対にダメです。 駐車場も表示が悪く、どこに停めても良いと聞いたので　停めたら　違反だという紙がワイパーに挟まれていました。よーく見ると　リザーブドと書いた文字がほとんど消えかけていました。夜に見えるわけがありません。今まで当サイトで何百回とホテルに泊まりましたが　こんなに印象が悪いのは初めてです。個人オーナーの物件は載せるべきではないのではないでしょうか？いくらハワイでもこれはぼったくりすぎると思います。昨日帰って来ましたが宿泊施設に関しての怒りは収まりません。

good location but the apartment, The condominium has not even remotely similar to the photos they promote, very dirty, old with doors guarded as storage, dirty carpet with stains, humidity in the ceiling, missing the smoke alarm with the wires outside, we got 3 towels, cabinets Kitchen are for change, the stove is super soiled.

At least thirty things broken in this room. Very unsafe and unfunctional. We are not classy or high maintenance people but this is a law suit waiting to happen. I’m just sick about paying so much money for this place when there were no trash bags or soap or towels, broken bed, doors, full rust d fridge. We were totally deceived and might purse legal action.

This room is old/tired and needs to be done up. Room was dirty. Kitchen sinks were blocked the whole time we were there 9 days. Couldnt use the kitchen. kitchen utensils were all mis-matched, 3 cups/5glasses/little amount of plates all odd and old ,no teatowls/old cutlery all mis-matched. old worn towels, no beach/pool towels. all odd. Old TV and old fridge. must be the original fridge when first opened. Couldn't get any satisfaction through Expedia emailed and phoned many times and was told someone would come from the hotel to unblock the kitchen sink. No-one came. we went to reception and was told that because it was not part of the Hotel they wanted nothing to do with it. I did get a partial refund but it did not compensate as we had to eat every meal out which I did not budget for. PS i still have not had the refund yet presume i will get. dissappointed with service and my stay in this room. Could be bought upto date easily and little cost. New dinnerset, cups , glasses, towles etc from Walmart peanuts. Also hole in bathroom wall where either the bath or toilet is leaking. Yuck. unhappy customer

Arrived in Honolulu still had no check in instructions, called them and was informed that I would have to check out a day early due to maintenance being scheduled for the room. When I asked what they were going to do about it she informed me they would try to find another room at the property for me. The day before departure I received an email stating that I would have to be out by noon that day and that they would refund me $171. The next cheapest thing I could find cost me over $400 for one night. Management would not call or speak to me I had to deal with a middle man. I would strongly recommend finding somewhere else to stay. Hey

This was the worse hotel I have ever been in. The Waikiki Banyans room was missing the closet doors and it had no smoke detector. I would not recommend it to anyone.

Scam. If you go to the Waikiki banyan they will turn you away. Security will be called on you. The phone number on receipt from hotels.com will bring you to an unprofessional lady that answers and can’t give you straight answers. Now I have to deal with credit card company. For a room we didn’t even get to stay in.

Last minute non accommodation. No reason had given. At first owner didn’t bring key to the room. And they said room is ready. Then They said they couldn’t accommodate?? We were waiting in the lobby for 4 hours.